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PayPal notified me of a payment, but E-junkie did not process the order.

If payments are listed in your PayPal account history with Pending status, click here for troubleshooting;
If you find payments with a Completed status in PayPal, but you cannot find those transactions listed in your Seller Admin > View/Download Transaction Log:
- If you are new to E-junkie or using a new PayPal account, double-check our PayPal integration requirements to make sure you haven't overlooked a step or a required setting;
- Make sure that the order you received was initiated from E-junkie buttons and not from any other purchase buttons you might have on your site (if you are generating sales without using E-junkie buttons but still expect E-junkie to process those sales, please see our eBay integration instructions);
- See if PayPal has transmitted an IPN confirming that payment to our server yet. You can check this in your PayPal account by going to My Account > History > IPN History. PayPal may allow you to resend the IPN from there.
If you do see the order listed in your Seller Admin > View/Download Transaction Log, that indicates we did process the sale, so if the buyer did not find their thank-you email with a link to their thank-you (download) page:
- Ask the buyer to check their spam folder and mark the message as Not Spam if they find it there;
- If they still cannot find their thank-you email, check the affected product's settings to make sure you don't have Enable Templated Email checked with nothing in the Email Message field above that, or if you have done that deliberately to suppress the product-based Thank-you Email, verify your Common Thank-you Email (in Seller Admin > Account Preferences) includes the [%thankyou_link%] variable, which inserts a link to the thank-you (download) page for the full order.

« Back to Selling with PayPal Standard

This page added by Shivani on November 18th, 2008 @ 1:01 am GMT -7
Updated by E-junkieGuru on March 8th, 2010 @ 7:35 pm GMT -7

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