PayPal notified me of a payment, but E-junkie did not process the order.
- If payments are listed in your PayPal account history with Pending status, click here for troubleshooting;
- If you find payments with a Completed status in PayPal, but you cannot find those transactions listed in your Seller Admin > View/Download Transaction Log:
- If you do see the order listed in your Seller Admin > View/Download Transaction Log, that indicates we did process the sale, so if the buyer did not find their thank-you email with a link to their thank-you (download) page:
- Ask the buyer to check their spam folder and mark the message as Not Spam if they find it there;
- If they still cannot find their thank-you email, check the affected product's settings to make sure you don't have Enable Templated Email checked with nothing in the Email Message field above that, or if you have done that deliberately to suppress the product-based Thank-you Email, verify your Common Thank-you Email (in Seller Admin > Account Preferences) includes the
[%thankyou_link%] variable, which inserts a link to the thank-you (download) page for the full order.
This page added by Shivani on November 18th, 2008 @ 1:01 am GMT -7 Updated by E-junkieGuru on March 8th, 2010 @ 7:35 pm GMT -7
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