Order Processing
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"Thank you" email is not being sent to the buyer
For an item which has generated codes, stored codes, download or redirection checked, this will only happen if you have enabled "templated email" option in your product configuration but did not enter an e-mail message.
For an item which has none of above checked, make sure you enter an e-mail message.
If all those settings look right, and you can send yourself a free email from Admin > Send Free email, then your buyer should check their bulk mail folder as sometimes overzealous SPAM filters can block automated emails.
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"Thank you" email does not contain a download link
Make sure the "download" or "redirection" checkbox is checked. If you have enabled "templated email" option in your product configuration then ensure that you have used the [%download_link%] template variable there.
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"Thank you" email is being sent to me!
It's being sent to buyer as well. You are only receiving a copy as you have enabled the "receive a copy" option in the product configuration. |
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My discount code is not working
If it's an item discount code, make sure it exits by going to Admin > Edit product and checking that item.
If it's a cart discount code, check it's validity (date) and usage count limit in Admin > Cart discounts.
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Shipping is being added for digital items for PayPal sales
That sounds like you have shipping settings configured in your PayPal account. For E-junkie to override those, make sure the checkbox ["Click here to allow transaction-based shipping values to override the profile shipping settings listed above (if profile settings are enabled)."] at the bottom of your PayPal shipping profile is checked.
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My orders are not being charged tax.
Make sure you have "tax" checked in product configuration and have done tax settings in Admin > Cart settings.
Tax and Shipping are only calculated if you are using E-junkie CART buttons.
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My orders are not being charged shipping.
Make sure you have "shipping" checked in product configuration and have entered product weight and selected a packaging type (these options will be displayed once you press next/submit after you have checked "shipping").
Also, make sure that you have done shipping settings in Admin > Cart settings.
Tax and Shipping are only calculated if you are using E-junkie CART buttons. |
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I am not getting the buyer address for my orders
Make sure you have enabled shipping in your product configuration. If you just need the address and don't want to charge shipping, set the product weight to 0.
Also, you need to use E-junkie cart buttons. |
