PayPal has acknowledged an issue at their end causing a backlog of delayed IPNs since 8:56am MST/PDT (GMT -7) this morning.
We depend on IPN (Instant Payment Notification) to receive order data back from PayPal and confirm completed payment, so any IPN delays would affect how quickly we can process orders for you (issue links/codes, send emails, log order details, etc.).
You can reassure concerned buyers that their download link or any codes they'd purchased will be sent as soon as PayPal catches up with the delay at their end. You can check the IPN Status of any affected transactions and try to resend any Failed IPNs by following the instructions under Part C, Step 2 of our PayPal troubleshooting instructions here.
You may also choose to satisfy impatient buyers manually by using Manage Buyers > Send free download link / code in your E-junkie Dashboard. In that case, you can also prevent an additional link/code from being issued to them when the IPN finally arrives, by entering your Transaction ID for their payment (which you can find in your PayPal account history or receipt email) at Manage Buyers > Block Transactions -- in this case, bear in mind that means we would not process the order at all, including not recording the order in your E-junkie Transaction Log, etc.
Delay in Instant Payment Notifications (PP-LIVE-14066)
Incident Start: Apr 27, 15:56 UTC
We are experiencing a system issue which may be affecting Instant Payment Notifications (IPN) on the Production environment. Merchants may be experiencing delays in receiving IPN messages.
Our technical teams are actively working towards resolving the issue.