What Can You Learn From Getting It Wrong?
Regulated Complaint Handling Training
Suitability - Who should attend?
This training programme is best suited for those who manage teams or are responsible for HR in a broking environment. Further, this programme is suited for those handling insurance related customer complaints.
Aims & Objectives
To raise confidence in dealing with and identifying complaints
To make you aware of dealing with complaints and what this means for you
To help you realise why complaints are important
Constructing an SRC with confidence and Positive Language
An understanding of the FOS process
Training Course Content
The content of this training programme is structured as follows:
Complaints Best Practice
FCA Complaint Handling Rules
Financial Ombudsman Service (FOS)
9.97 MB PDF
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