E-junkie Ecommerce Forums

E-junkie Discussions
Questions, suggestions and support for E-junkie related issues.
E-junkie Service Status and Updates
Updates about scheduled maintenance, issues and new features.
Flaunt your store
Implemented E-junkie on your site? Let the world know.
The Republic of Sellers
Discussion about collaborating, cross promotion and other selling tips and techniques.

Latest Topics

Free Gift Using Discount Code
I want to provide my customers with a free gift if they enter a discount code. The discount wouldn't have a discount value it would just let me know that they get a free gift. Is this possible? MORE»

Posted by JSB on November 25, 2015 @ 23:37 GMT -7 under E-junkie Discussions

No replies yet, you could be the first!
No download link email, nothing in transaction log - why?
Hi, Yesterday someone bought an item from my shop and paid with paypal, I did have the 'Wait for pending payments to clear before processing' option ticked in my preferences. However as paypal email came to me straight away I thought the customer would get a download link email but no! There is still no record of this transaction on e-junkie. I have now unticked the 'Wait for pending payments to clear before processing' box in case that's what was causing the delay. What's going on? MORE»

Posted by x9ret on November 24, 2015 @ 12:28 GMT -7 under E-junkie Discussions

There are 7 replies so far.
Free download link query
Hi, I would find it convenient sometimes to send a customer a free download link, if for example they have already purchased and downloaded one of my products but found something wrong/missing in my zip file, then I could re-upload a corrected zip file and ideally send them a free download link to it. Just a few questions:- 1. Is that what free download link can do? 2. Can they use free download link more than once? This would concern me as I wouldn't want a free download link being circulated around the internet and people downloading my products for free. Regards MORE»

Posted by x9ret on November 23, 2015 @ 13:46 GMT -7 under E-junkie Discussions

There are 2 replies so far.
Country and Zip fields not showing in cart
I have one specific product when it's added to the cart it will not show the "Country" and "Zip" fields in the popup cart. From what I can tell so far this is the only product having this specific issue. If I add a second product it will show the fields. I've tested this on multiple browser (Chrome, FF, Safari) and the results are the same - no Country/Zip fields. I even tried deleting the product and added it again. I found this anomaly only because an order came through that didn't include a shipping address - but I'm not even sure if that is related to this distinct issue. I took a screen capture: http://www.jumpstartbikes.com/images/ej/example.jpg The specific product: http://www.jumpstartbikes.com/products/3155/Yedoo-TooToo-II-Violet-Bal ance-Bike/ Any guidance would be appreciated. MORE»

Posted by JSB on November 20, 2015 @ 09:06 GMT -7 under E-junkie Discussions

There are 2 replies so far.
Incorrect link set to customer
After an ebook update, we uploaded the new file then renewed the link to existing holders of the original. Half a dozen reported they got the old file again. I thought uploading a new file destroyed the old file. Any ideas please MORE»

Posted by Capn_Jack on November 15, 2015 @ 23:05 GMT -7 under E-junkie Discussions

There are 2 replies so far.

Latest Discussions

Integration with Stripe
We are still looking into adding support for Stripe, but at this time we have no further details that we can provide. MORE»

Posted by E-junkieNinja on November 24, 2015 @ 15:40 GMT -7 under E-junkie Discussions
File not download on pay pal
If you are not seeing the affected order in your E-junkie Transaction Log, that indicates we have not received confirmation of completed payment from PayPal, so our system has no way of knowing the order was actually placed. Please follow the troubleshooting steps here to sort out the reason for that problem: http://www.e-junkie.com/ej/trouble.paypal.order-not-processed.htm If you do see the affected order in your E-junkie Transaction Log, that confirms we processed the order and would have issued any links/emails you have defined for the product. This help page will help you sort out why the buyer may not have received a thank-you email, or why the email they received did not contain a link to their thank-you/download page: http://www.e-junkie.com/ej/trouble.downloads.no-email-link.htm I notice your product is currently set up to send a thank-you email that would include a link to the buyer's download page; if a buyer does not find this email, ask them to check their Spam folder and mark the message as.. MORE»

Posted by E-junkieGuru on November 16, 2015 @ 15:54 GMT -7 under E-junkie Discussions
Merchant Login more than 20 characters
While you get this sorted out, you can disable the card-based checkout option in your cart by going to Seller Admin > Edit Profile, under Accept Credit Cards select "My payment processor will charge cards for me", then click Submit to apply changes. It appears that PayPal has recently expanded the limits for those PayPal Manager credential fields at their end, but the corresponding fields at our end still have the original limits. The most expedient solution would be changing your Merchant Login to be 20 characters or less. If you need assistance to accomplish this, we would recommend contacting PayPal support at 888-221-1161; that number should get you to an elevated tier of tech support better acquainted with E-junkie than their regular front-line customer service agents. Expanding any field sizes in our database is a major operation that locks up the database while the change is being applied, so it's not a simple change and must be planned for a time that would minimize the impact to our.. MORE»

Posted by E-junkieGuru on November 16, 2015 @ 15:17 GMT -7 under E-junkie Discussions
Legacy pricing for tangible goods only link. Urgent help needed!
Michael, we got your e-mail about this as well and will be sending you a link there. MORE»

Posted by E-junkieNinja on November 15, 2015 @ 12:43 GMT -7 under E-junkie Discussions
Cart Down - Possibly due to USPS lookup tables - URGENT!
Back online, however, it is suggested that the shipping page is updated. not being able to edit rules or turn them on or off is frustrating. MORE»

Posted by mkp007 on November 12, 2015 @ 11:46 GMT -7 under E-junkie Discussions