affected api apologize authorization call calls caused contact customer designed during error expect experience failing features few filing hours impact implementation inform ipn issue issues later masspay merchant notice notification order paypal performance period product questions regarding resolved service services significant site slow standard support team unavailable users virtual website

PayPal was having some issues early this morning, seems to be back to normal now.

Also notice the second advisory FURTHER below, regarding scheduled maintenance occurring later tonight which may delay some IPNs for a few hours.


--- RESOLVED: PayPal Live Site Notification - 2008-05-14 ---

PayPal, Inc.
Merchant Technical Services Notification

This notification is designed to inform you of the
following RESOLVED issue:

Service:
- PayPal Live Site

Affected Product(s):
- PayPal APIs

Affected Implementation(s):
- Signature Authentication
- SSL Certificate Authentication
- SOAP
- NVP

Start Time:
- May 14, 2008 1:57 AM PDT (May 14, 2008 9:57 AM BST)

End Time:
- May 14, 2008 3:34 AM PDT (May 14, 2008 11:34 AM BST)

PayPal API calls were sporadically failing with error 10002 ("Authorization/Authentication error") during the abovementioned timeframe. If a retry of a failed API call was attempted it would have succeeded. The issue is now resolved.

We apologize for any impact caused by this incident.

Sincerely,
PayPal Merchant Technical Support Team

Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical
Support by going to https://www.paypal.com/mts and filing a ticket under Contact Support.


--- PayPal Live Site Scheduled Enhancements Notification - 2008-05-14 ---

PayPal, Inc.
Merchant Technical Services Notification

This notification is designed to inform you of the
following Scheduled Enhancements:

Service:
- PayPal Live Site

Affected Product(s):
- PayPal APIs
- Virtual Terminal
- Order Management (IPN / PDT)
- Masspay
- Website
- Website Payments Standard

Affected Implementation(s):
- Signature Authentication
- SSL Certificate Authentication
- SOAP
- NVP

Start Time:
- May 14, 2008 9:00 PM PDT (May 15, 2008 05:00 AM BST)

End Time:
- May 15, 2008 1:00 AM PDT (May 15, 2008 09:00 AM BST)

Our Technology team does not expect any significant
customer impact during this period, though some users may
experience brief performance slow downs and some features
may be intermittently unavailable.

We apologize for any impact caused by this maintenance.

Sincerely,
PayPal Merchant Technical Support Team

Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical
Support by going to https://www.paypal.com/mts and filing a
ticket under Contact Support.