admin bit button buyer cart code edit example happens input issuing item kinda message next order problems product purchase settings specified system text try type types warning website

Hello,

This cart is great - I love the window overlay - so much nicer to integrate into a website - well done!!

I am having problems getting discounts to work.

I am wanting flat % discounts over the order total (not individual to one product).

I have created a 10% discount code in the “Admin / Edit E-junkie Cart Discounts & Gift Certificates” section with:
Minimum Order Count: 0.00
Maximum Use Count: 10000
Discount Code Expires On: 2099-12-15 23:59:59

But every time I try this I receive a window popup advising “The discount Code Has expired”.

Which clearly is not the fact as its not 2099 yet!

I also tried 0000-00-00 00:00:00

How can I get this working?

What is the correct info to put in for a non expiring discount code – that will work?

Please help

Thanks and best regards.

I just tried setting up a cart discount myself with the settings you specified above, and I found that pressing the Submit button to save that discount showed a warning (in red text next to the Submit button) to "Please remove max use count".

Automatically-applied cart-wide discounts can only be limited in use by the min. order total and date-time expiration you set (or whenever you delete the discount, whichever happens first :^), so you would set Max Use Count to 0 (which technically means unlimited uses) for an automatic discount. This is meant to work either like a short-term sale (e.g., "30% off everything through Sunday") or like an ongoing volume discount based on certain minimum purchase thresholds (e.g. "10% off purchases over $50, 15% off purchases over $75, etc.).

The Max Use Count setting is intended to apply to discount codes which act like digital coupons, where a buyer manually types the code into their cart to get that discount, and Merchants might want to limit coupons to be good for only the first X number of customers redeeming that coupon, so setting that number is like issuing only that many coupons to begin with.

Hello again Tyson,

Thanks for that.

I have had another play but still no luck - I keep getting the window popup advising “The discount Code Has expired”.

I need it in the sense of "ongoing volume discount based on certain minimum purchase thresholds" - with say minimum purchase of $10, ongoing indefinitely.

So I enter
Discount Name: 10 percent discount
Discount Code: tester01
Discount: % (selected) / 10
Applies to: Item Total
Minimum Order Count: 0.00
Maximum Use Count: 10000
Discount Code Expires On: 2099-12-15 23:59:59

Then it says in red "discount updated".

When I look at this discount again the E-junkie admin system strips the dashes out of the expiry date - so it looks like 20991215 23:59:59.

When I load another discount to get the tester01 discount off screen and the load the tester01 discount, the expiry date has changed to: 0000-00-00 00:00:00.

And then when I try to test in my website I keep getting the window popup advising “The discount Code Has expired”.

What am I doing wrong?

If your example was working Tyson, any chance you could copy and paste in your actual settings so I can see if I can get it working with that?

How can I overcome this as I need to get this discount working asap.

Why is this so hard? the rest of the setup was so nice and simple.

Thanks and best regards,

Nick

sorry, there's a typo in the setting replication - should be Minimum Order Count: 10.00

Hello E-Junkie,

Anyone???

Yeah, there's kinda a weird input glitch where that expiration field will not accept manually typing any dashes, so you can't just type the full date-time complete with dashes, and if you try, it turns the date into one long unpunctuated string that our system can't interpret properly and just gives the message about Discount Expired. You have to leave the existing dashes in there and type each date component (e.g. just the year first, then month, then date) individually, "tiptoeing" around the existing dashes.

Hello Tyson,

Ok thanks for the top-toe tip!

You're not wrong that the discount system is a bit buggy / touchy.

I finally got some discounts codes that work.

0000-00-00 00:00:00 does not work at all for me by the way.

The only way I could get discounts to work was to:
+ not use numbers in the item code
+ not use any more than 10 or so characters
+ not use an expiry any greater than 2020-12-31 23:59:59

Not sure if its just me but this was the only way I could get them to work without seeing that highly repetitive window popup advising “The discount Code Has expired".

Example code that works for me:
+ Discount Name: 10 percent discount
+ Discount Code: testerTen
+ Discount: % (selected) / 10
+ Applies to: Item Total
+ Minimum Order Count: 0.00
+ Maximum Use Count: 0
+ Discount Code Expires On: 2020-12-31 23:59:59

Hope this helps others.

Thanks and all the best.

BTW, if you provide anything in the Discount Code field, the buyer will need to manually type that code into their cart to redeem that discount; if you leave that field blank, then the discount will apply automatically once they have crossed your Min. Order Total threshold.

Excellent - thanks for confirming that Tyson