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problem with free shipping on certain items

Posts: 1

i am using set shipping amounts for certain dollar transactions, ex - $8 shipping orders under $50, $11 for over $50, etc.

everything is working fine, but now i am adding certain items that include free shipping (coming free from another location, shipping separate from anything else the customer orders). when you just buy the free shipping items everything is fine.
(when adding the new free shipping products and setting them up, i am not checking the shipping box during the setup.)

but, when you buy free shipping items and another item that is charged shipping, the shipping rate is being calculated for the TOTAL dollar amount (including the items that are supposed to be shipped free).

is there a way to have shipping calculated based on all items ordered except the ones that are being shipped for free?


POSTED ON: July 29, 2008 @ 20:50 GMT -7

E-Junkie Crew
Posts: 936

Sorry, the order total includes all items and there is no way to apply shipping discounts based on order total of only the items which have shipping enabled.

POSTED ON: July 30, 2008 @ 01:43 GMT -7
MODIFIED ON: July 30, 2008 @ 01:46 GMT -7

E-Junkie Crew
Posts: 5459

I already replied to your email inquiry about this, but I'll post my reply here for the benefit of others who may be interested:

You must enable the Shipping setting for every product that you want to trigger collection of address information for; no address information can be collected for an item that does not have the Shipping option selected. It sounds like you have your Shipping charges configured with a maximum fee as the Handling charge, and using discounts to markdown that charge based on order total.

To accomplish what you want, you may need to remove the Handling charge and instead place your maximum fee as the cost of a particular container type, then set most of your products to ship in that container type, except for free-shipping products that you would set to ship in a different container type that has no cost. For the majority of your products, I would recommend using the Large Tube container type (even if you're not literally shipping in tubes), as Tubes can automatically consolidate different products from an order into a single parcel for shipping (whereas the other container types add a separate parcel for each different type of product ordered); when you configure Shipping for each such paid-shipping product, set it to ship some absurd number of units (like 9999) in that Large Tube, so no order would be likely to exceed that number of units to trigger adding another container.

POSTED ON: July 31, 2008 @ 12:57 GMT -7

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