address always avoid buyers cart carts changed checkout click code com contact customer customers digital don during ejejc email field function greatly helpful issue normally notice option page paypal problem products shopping standard tyson unable variable view www

I just came from the PayPal forum and they seem to think that our problem is an e-junkie problem, so here it goes...

We are getting ready to launch our new shopping cart, using PayPal as the payments processor. I had a couple of people test the cart using their personal PayPal accounts, which have "confirmed" addresses. When I log in to Paypal and click on details, it says "no shipping address provided." PayPal said this in response to my inquiry:

"This may be something that you can configure from the backend of your shopping cart, or this maybe something that is hard coded into the shopping cart. Since e-junkie.com is mostly used for digital goods, and most shopping carts that deal with digital goods normally set the no_shipping=1 which would not prompt for an address since it is for digital goods and would not require an address. Most digital goods shopping carts do this to avoid confusion on the customers part, when it is asking for a shipping address, and it is for a digital good. This is most likely why you are not seeing shipping sent over to you. If you are unable to find where to change this at, you might try contacting the cart provider to see if this is something that can be changed, or what's currently being passed over for the no_shipping variable."

We need to collect a shipping address from everyone, just so we can verify to see if these individuals are in our database and to see if we need to mail them an initial contact packet...

Any suggestions are greatly appreciated!!! I don't care if we see the shipping address in PayPal OR on the email orders that we receive from e-junkie.

Kim
www.endocenter.org

Tyson,

My question above stills stands. I tried checking the shipping option under a couple of products but then it prompts the customer for a zip code... we just want to require them to enter an address for database purposes....

Thanks,
Kim
www.endocenter.org

Unfortunately, if you want to trigger collection of a physical address during checkout, you must enable Shipping for your products, and this means that even if you aren't adding any Shipping charges, buyers must still enter their zipcode in the cart before going to Checkout. You can at least make this less confusing by adding the following lines to your View Cart code on each page where you have it, just before the "// -->" line in the standard code we issue:

function EJEJC_config() {
EJEJC_POSTCALL=true;
}
function EJEJC_shown() {
// Will change "Ship to Country" to "Your Country":
jQuery("#country1").attr("innerHTML", "Your Country");
// Will change "Ship to ZIP/postal Code" to "Your ZIP/Postal Code":
jQuery("#state1").attr("innerHTML", "Your ZIP/Postal Code");
}

Thanks as always for your helpful responses!! I will try this...

What did adding this code do?? I didn't notice anything change??

Thanks,
Kim
www.endocenter.org

Kim,

This code should change the fields in the cart from saying "Ship to Zip/Postal Code" to "Your Zip/Postal Code", and "Ship to Country" to "Your Country".

Changing the field label will make it less confusing for buyers since you're not actually shipping anything to them.

GOT IT!!! Thanks!

Kim
www.endocenter.org