Share via E-Mail
Share on Twitter
Share on Facebook
E-junkie Blog
E-junkie FaceBook Page
E-junkie @ Twitter

E-junkie Ecommerce Forums » E-junkie Discussions

Tag Cloud for this topic:

Paypal IPN delay



SimpliFun
member
Posts: 72


The past week the paypal transactions vs ejunkie notifications are too slow to be acceptable. A 4:31 am order didn't get their download until 10:44 AM

Am I the only one with this problem?


#
POSTED ON: July 2, 2009 @ 10:57 GMT -7




E-junkieGuru
E-Junkie Crew
Posts: 4919


We haven't had other reports of IPN delays, might have been a processing delay for that particular payment if it was an eCheck or bank transfer. You can see if and when PayPal issued an IPN to us in your PayPal account under My Account > History > IPN History.


#
POSTED ON: July 2, 2009 @ 15:22 GMT -7




SimpliFun
member
Posts: 72


I had many many more than one that was delayed. This afternoon I had the first paypal notification and ejunkie notification posted within minutes of one another. Others all week were hours a part.
You can see below/ if you give me an email address I'll send you the log.

7/2/2009 14:27 7/2/2009 14:27 8U415904VL0451834 PayPal Standard
7/2/2009 4:31 7/2/2009 10:43 3E554329GG793342N PayPal Standard
7/1/2009 16:57 7/2/2009 0:27 96N98137S3779244X PayPal Standard
7/1/2009 9:12 7/1/2009 9:12 gc-558976187041210 Google Checkout
6/30/2009 16:51 6/30/2009 18:43 9FL88712P7761164Y PayPal Standard
6/30/2009 17:54 6/30/2009 17:54 jg-km2ppm73db3d472 E-junkie Free Checkout
6/30/2009 9:27 6/30/2009 15:01 0C3631790L234482U PayPal Standard
6/30/2009 9:27 6/30/2009 15:01 0C3631790L234482U PayPal Standard
6/30/2009 9:27 6/30/2009 15:01 0C3631790L234482U PayPal Standard
6/30/2009 14:20 6/30/2009 14:20 gc-927423209272108 Google Checkout
6/29/2009 19:24 6/29/2009 22:15 2JA65898W1006361Y PayPal Standard
6/29/2009 5:48 6/29/2009 5:48 gc-700119294685839 Google Checkout
6/28/2009 14:16 6/28/2009 18:32 9ST53898PS1110400 PayPal Standard
6/28/2009 11:51 6/28/2009 11:52 gc-758641254183387 Google Checkout
6/28/2009 8:06 6/28/2009 10:43 3NN06151YJ6782836 PayPal Standard


#
POSTED ON: July 2, 2009 @ 16:21 GMT -7




E-junkieGuru
E-Junkie Crew
Posts: 4919


Transaction IDs serve as proof of purchase identifying a specific payment, so it's really not a good idea to post those in public like this; you may want to edit your post to remove them.

We're not clear what you're asking us for, or what exactly your question is?

All of those transactions have been processed by now (as indicated by the fact they appear in your E-junkie transaction log at all) and you'll notice all the Google Checkout ones were processed within a minute (the first date/time is when the payment was initiated, the second date/time is when our system received confirmation of Completed payment from the payment processor.

There is nothing we can do if PayPal has some issue on their end that is delaying how quickly they can either Complete a payment or send us an IPN to confirm a Completed payment. My suggestion to look up IPN Status in your PayPal History was so you have a way to tell whether PayPal has sent us IPN yet or not. If you see a payment with Completed status and IPN sent that is not showing up in your E-junkie log, that may indicate a problem at our end, so you can email us that Txn ID for us to investigate further. If you see that payment's status is not Completed, or its IPN has not been sent, then the holdup is at PayPal's end.

Likewise, we send out a thank-you email the very instant that we receive confirmation of completed payment, but once that email is sent, there's nothing we can do to make it get to the recipient any faster than it does. There may be transient network routing glitches across the Internet between our datacenter and the recipient's ISP, or their ISP may be dealing with an unusually high mail volume (such as when there's a major spam surge) that's backlogged their mail queue and delaying their ability to post emails to their acutal inboxes in a timely fashion.


#
POSTED ON: July 2, 2009 @ 18:51 GMT -7
MODIFIED ON: July 2, 2009 @ 18:53 GMT -7




SimpliFun
member
Posts: 72


Thanks for the reply,
You mentioned in the earlier post that there were no problems. So I posted the transaction times vs IPN receipt.
I want to know what to do about it. I know Ejunkie is doing what they are supposed to do.

How do I edit to remove the transactions?


#
POSTED ON: July 2, 2009 @ 19:00 GMT -7




E-junkieGuru
E-Junkie Crew
Posts: 4919


You should see an "EDIT THIS POST" link towards the bottom of that post.

There are no problems at our end, so there's nothing we can do about any delays that may be happening outside of our system and thus beyond our control.

There really isn't anything you can do to fix occasional delays at PayPal's end. The advice I gave was only intended to help you understand where the hold-up may be if a customer is complaining they didn't get their download after checkout; you can look in your PayPal history and see if PayPal has even completed their payment yet, and if so, whether they've sent us an IPN to confirm that yet. If you happen to see a Completed payment with an IPN sent that still wasn't logged in E-junkie, then you can send us the transaction ID to investigate that case.

If PayPal's delays are becoming unacceptable, you might consider disabling PayPal checkouts entirely. Consider perhaps accepting only card-based payments using Authorize.Net, which "cuts out the middleman" as the buyer is paying you directly in that case, so there is no delay and the buyer is auto-redirected to their thank-you/download page the instant their card is authorized, about as fast as buying at a store.


#
POSTED ON: July 2, 2009 @ 20:25 GMT -7




SimpliFun
member
Posts: 72


SimpliFunI had many many more than one that was delayed. This afternoon I had the first paypal notification and ejunkie notification posted within minutes of one another. Others all week were hours a part.
You can see below/ if you give me an email address I'll send you the log.

7/2/2009 14:27 7/2/2009 14:27 PayPal Standard
7/2/2009 4:31 7/2/2009 10:43 PayPal Standard
7/1/2009 16:57 7/2/2009 0:27 PayPal Standard
7/1/2009 9:12 7/1/2009 9:12 Google Checkout
6/30/2009 16:51 6/30/2009 18:43 PayPal Standard
6/30/2009 17:54 6/30/2009 17:54 E-junkie Free Checkout
6/30/2009 9:27 6/30/2009 15:01 PayPal Standard
6/30/2009 9:27 6/30/2009 15:01 PayPal Standard
6/30/2009 9:27 6/30/2009 15:01 PayPal Standard
6/30/2009 14:20 6/30/2009 14:20 Google Checkout
6/29/2009 19:24 6/29/2009 22:15 PayPal Standard
6/29/2009 5:48 6/29/2009 5:48 Google Checkout
6/28/2009 14:16 6/28/2009 18:32 PayPal Standard
6/28/2009 11:51 6/28/2009 11:52 Google Checkout
6/28/2009 8:06 6/28/2009 10:43 3 PayPal Standard


#
POSTED ON: July 2, 2009 @ 21:37 GMT -7




SimpliFun
member
Posts: 72


QUOTE is at the end of a post and that link allowed for edit.


#
POSTED ON: July 2, 2009 @ 21:37 GMT -7


You must be logged in to make a post. Please click here to login.

30 Day Money Back Guarantee PayPal Certified Integration 2Checkout Shopping Cart Sell with ClickBank Authorize.Net shipping cart
Slam the Online Scam