account admin automatically buyer contact download error experienced few functionality history hours impact issue listed log merchant message note order orders past payment paypal period process processed processing product purchase questions sales seller send sending service services site support transaction try update view won working

PayPal is facing IPN issues so order processing will be delayed for PayPal orders

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http://www.pdncommunity.com/t5/Live-Site-Status/Live-Site-891-1- Notification-Instant-Payment-Notifications-IPN/ba-p/149269

(Live Site-891) [3] Resolved - Instant Payment Notifications(IPN) is encountering errors. - Aug 19
08-20-2009 12:50 AM
PayPal_Updates PayPal_Updates Administrator writes...

UPDATE HISTORY
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[3] Resolved: This notification is to inform you that the following issue has been resolved as of Aug 20, 4:15 AM PDT (Aug 20, 12:15 PM BST).

All the delayed IPNs from the past few hours have been sent by now.
(Sent Aug 20, 5:10 AM PDT by MC)

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[2] Update: Our technical teams are diligently working on fixing the issues with IPN functionality.
At the moment, you will be experiencing delays in recieving IPNs.

We will provide the next update in the next couple of hours.
(Sent Aug 20, 1:55 AM PDT by MC)

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[1] Notification: This notification is to inform you of the following issue with Instant Payment Notifications (IPN).

During this period, you may encounter issues with Instant Payment Notification functionality.
(Sent Aug 20, 12:50 AM PDT by MC)


EVENT DETAILS
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Service: Live Site

During the time listed below you may have experienced the following:
Instant Payment Notifications (IPNs) are experiencing errors at this moment.

Affected Product(s):
- Order Management (IPN / PDT)

Start Time: Aug 19, 11:15 PM PDT (Aug 20, 7:15 AM BST)

End Time: Aug 20, 4:15 AM PDT (Aug 20, 12:15 PM BST)

We apologize for any impact caused by this incident.

Sincerely,
PayPal Merchant Technical Services

Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Live Site-891) at https://www.paypal.com/mts/.

Message Edited by PayPal_Updates on 08-20-2009 07:13 AM

Please note, the above issue is not affecting the sales, just the notifications. So, buyer will still be able to complete the purchase, but since PayPal is not sending the IPN, we won't be able to process the sale. Once PayPal fixes the issues, IPNs will be sent and sales will be processed automatically. In rare circumstances, it is possible that PayPal does not send the IPN altogether for the sales which happen during the IPN outage :(

This issue should be resolved by now, and PayPal should be caught up with their backlog of delayed IPNs, but there may be an outside chance PayPal never sent some IPNs or never resent some IPNs if they got an error on the first try.

If you still have payments in your PayPal history that are not showing up in your E-junkie Seller Admin > View/Download Transaction Log, you can go into your PayPal Account > History > IPN History, where you should be able to resend IPN for any transactions missing from the logs at our end.