admin appears correct custom customers doesn download email entered entering follow free function item link message note option problem product received sales seller send text thank-you-page tyson

I've noticed that if I send out a free download link, the personal message doesn't appear in the email. Is e-junkie aware of this?

Is this the message entered in for the product itself or when you are entering in free download?

The message is appearing fine on the thank you page and emails made with purchases. The problem lies with the free download link with the option to add a message. Say for example I wanted to send you a free copy and add a little note of explanation you'd receive the download link but no personalised note.

I just tested the "Send free download link" function in Seller Admin, and I received the email including the custom "Email Message" I'd specified when sending the link. The "Note (Optional)" line would not appear in the email itself; that only appears in your Free Downloads Log for your own reference. The free download email would follow this format (unless you Enable Templated Email to define the format yourself):

Dear [%first_name%],

You can download [%item_name%] at:

[%download_link%]

Please note, the download link will expire after [%max_downloads%] attempts or [%expiry_hours%] hours.

[Your custom Email Message text goes here]

Thanks for the clarification Tyson, I obviously had it wrong and thought the optional text would be added to the download email. It would be very rare that I need to send out a free link, but I'll take a note of how you've formatted it here for future reference. The emails and thank you page for customers when sales are made all look correct.