account admin affected apologize caused codes contact digital download during event experienced filing free fulfill history impact inform instant ipn issue link listed manually merchant notification order payment paypal pdt process product questions receiving refer resending resolved sales seller send service services site support system technical try unlikely update updates

PayPal had a backlog of delayed IPNs this morning, which would have caused a delay in notifying our system to process affected sales. These should be caught up by now, but in the unlikely event that PayPal dropped any IPNs, you can fulfill digital sales manually by using Seller Admin > "Send free download link/codes", or you can try resending the IPN from your PayPal > My Account > History > IPN History.

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http://developer.paypal-portal.com/t5/Live-Site-Status/Live-Site-905- 2-Resolved-IPN-backlog-Sep-06/ba-p/152432; jsessionid=D590753A661A66DE33387E4B9B367CB8

(Live Site-905) [2] Resolved - IPN backlog - Sep 06
09-06-2009 09:35 AM
PayPal_Updates PayPal_Updates Administrator writes...

UPDATE HISTORY
--------------------
[1] Notification: This notification is to inform you of the following issue.
(Sent Sep 06, 9:35 AM PDT by SC)
[2] Resolved: This notification is to inform you that the following issue has been resolved as of Sep 06, 12:20 PM PDT (Sep 06, 8:20 PM BST).
(Sent Sep 06, 12:23 PM PDT by SC)

EVENT DETAILS
--------------------
Service: Live Site

During the time listed below you may have experienced the following:
delay in receiving Instant Payment Notification (IPN).

Affected Product(s):
- Order Management (IPN / PDT)

Start Time: Sep 06, 6:00 AM PDT (Sep 06, 2:00 PM BST)

End Time: Sep 06, 12:20 PM PDT (Sep 06, 8:20 PM BST)

We apologize for any impact caused by this incident.

Sincerely,
PayPal Merchant Technical Services

Contacting PayPal
===============
If you have questions, contact PayPal Merchant Technical Services by filing a ticket under contact support (refer to ID: Live Site-905) at https://www.paypal.com/mts/.