added admin appear appropriate area buyer buyers check checkout confirmation confusing credit customers deliberately don email google-checkout haven help keeping link list logged messages methods net next option pages paid payment paypal receive requirements seller send short site status subscription tyson updates

Updates are one of my biggest frustrations with EJ. Since customers are not automatically opted in and often don't see the option to opt in, I get loads of emails each time I make an update because many don't receive it. I'm then forced to manually send them a free download so they can get the link to opt in for next time.

Also the opt check box only seems to appear when paying directly with a credit card. When I run a paid transaction via paypal I don't see an opt in box, nor does the opt in link appear on the download email as it does when you send a free one.

Is there's a way to always have the opt in link in the confirmation email? A way to get the check box in paypal transactions? Something I'm missing? I feel like this area of EJ is confusing and inconsistent with no way to manage things, but maybe I'm missing something simple.

Gav

All buyers who check out using PayPal Standard are opted-in automatically, since PayPal Standard provides no way to opt in nor out during checkout.

Buyers who check out using other methods (PayPal Pro, Google Checkout, Authorize.Net) would need to deliberately opt-in by checking the appropriate box during checkout to be added to your Buyer Group lists. We cannot make that a default opt-in where buyers would need to deliberately opt-out, either because we do not control the checkout site (Google Checkout, PayPal Pro Express Checkouts), or because the card-based direct payment checkout pages we do control (Authorize.Net or PayPal Pro Direct Payments) must be opted-out by default to comply with those payment services' requirements.

Although we haven't added a link for it to Seller Admin yet, you can review your Buyer Group lists' subscription status for each buyer by going here after you've logged into Admin:
https://www.e-junkie.com/ej/view_mailing_list.php

When you send an Update to a Buyer Group list, any buyers subscribed to that list who claim they never got the email can probably find the email in their spam folder; however, some email providers just delete suspected spam without any recourse for the intended recipient. You can help minimize the likelihood of your Update messages being erroneously flagged as spam by keeping the message as short and to-the-point as possible, as the more URLs and text you add will only tend to increase the message's "spam score" and its likelihood of being filtered or deleted as spam.

Thanks Tyson. Good to know.

That's great that you have the list management. I think that will help immensely. Though perhaps in the future the ability to select a hole list and manage it would be nice.

For now I'll use the link above. Super cool :)