about . contact . resell e-junkie

buy checkout code contact customer direct download email help info issue link links list measures number over page pay process products program script sections service setting system thank-you web website

If a purchaser of a download contests that they did not get their download, how do you prove to PayPal that it was truly delivered. I know in our normal goods sales using PayPal we have to provide a web accessible proof of delivery (such as UPS tracking number). If there is no proof, PayPal automatically sides with the purchaser and refunds their money.

PayPal does not accept a proof of delivery for digital goods. You will need to communicate with PayPal for more details about this issue as any refunds or related issues are handled by merchant, buyer and PayPal directly.

I can tell you first hand you will not win the battle with paypal (don't know about google) because the credit card companies refuse to look at digital products as having proof of shipment (as of this date) the person will win and get a refund. I spoke to Sarah at Paypals seller protection department and that was her answer to me.

Yet another reason e-junkie should keep IP addresses for us to track who is ripping us off.

If a customer contacts their credit card company without talking to you first, their reason for doing that is to get a refund that is likely unjustified. If they really wanted to work it out, the would contact the company (us) first.

I have looked at some systems that control the owner of the pdf and set an expiration to them. I'm not using them and didn't fully evalute but I'll include some links for those who want to. And please come back and post your results so we can help each other.

http://www.clicklocker.com; that's the only bookmark I'm finding right now.

Chime in if you have a solution for us.
Lou Anne

I need to know if e-junkie also handles free downloads of ebooks visitors
to my website are invited to sign up for...AWeber handles the email responses
and the suscriber gets a download link.

Does e-junkie handle this kind of delivery?

Fran

Yes, we give away a free e-book in our e-junkie store. Just set the price to zero.

This is another reason we recommend being very lax with your download attempt/expiration settings, and generous with reactivating or resending download links when you can verify that customer has already paid. Any number of technical factors can interfere with the download process, or glitch up what would seem to be a successfully-completed download but result in an unopenable file.

Giving your paying customers every possible chance to accomplish a successful download, and giving them the benefit of the doubt when they claim their downloads have been unsuccessful, will tend to minimize the likelihood of complaints and chargebacks. Anything less will not deter piracy or "double dipping" one bit, and will only tend to confuse and annoy your honest, paying customers who may simply have a busy schedule or a lame computer or ISP and need to keep trying several times, or try at different times of day, just to get one good download.

Anyone who's inclined to be a dishonest crook does not need to re-download your file more than once if they want to be a pirate -- they can just copy or share the file they already downloaded the first time. Indeed, the copyright-law doctrine of "fair use" supports consumers' right to make personal-use copies of any work we've already bought a copy of -- this is why you can buy a CD and rip it to mp3 files for your personal use (e.g., to add to your computer's jukebox playlist, or put on your iPod), but you cannot legally share those mp3s with anyone else. Aside from somehow building into the file itself some kind of restrictions on copying or access (such as SimpliFun/Lou Anne mentioned above), it is simply the nature of this digital world that any file, once it's been downloaded to any computer, can be copied on that computer and shared with other computers.

You just have to trust that the few dishonest customers who might copy or share your stuff will be far outnumbered by the vast majority of your honest customers who will observe the "honor system", pay for what they receive, and not share what they bought with others. The more generous and forgiving you are with your honest customers, the better a reputation you will build, and the more honest customers you will attract.

Credit-Aid-SoftwareYes, we give away a free e-book in our e-junkie store. Just set the price to zero.

I want to thank you for your quick response.... I kind of hijacked the conversation because it was a discussion about delivering downloads and I got lucky... I certainly learned much more than I expected! I agree with Tyson_N's post.

His concliuding statement "The more generous and forgiving you are with your honest customers, the better a reputation you will build, and the more honest customers you will attract." fits in with my philosophy of life... it certainly eliminates a lot of stress1

This business of building a list by collecting signatures in exchange of a download has been
stressful enough - getting an autoresponder wasn't the whole answer...there's still uploading my ebooks to a new Wordpress website and then setting up the download process... it's all been confusing to me...

So e-junkie is a great solution ... for sales and free downloads.

Fran

lemonbarYet another reason e-junkie should keep IP addresses for us to track who is ripping us off.

Tyson, are you a trying to be business advisor? Am I missing something.

Your posts seem always to try to smooth things over instead of address anything.

I currently sell several digital products (e-books) using the e-junkie interface and PayPal. Honestly, one of the biggest issues with ebooks that are for sale (not free), is the issue of security. A big part of that is making sure that the customer gets the book and if they return it, you can deny access.

I use Ebook Gold, because that eliminates the PDF security issues. The book launches in its' own browser and requires a PIN to activate it. If a person tries to email the book, it will send but whatever sections you set as protected will not be visable. The pins cannot be used twice and I put the generation script in the e junkie checkout page. Plus if someone wants a refund, you just deactivate the pin and they can't see the book.

I did have one person who said they didn't get the download, so I just emailed them the ebook. They already had the PIN from the checkout process. The program is a little technical, but once set up simple. If you pay your bills from digital info, it's a life saver.

Using a program like this should help you eliminate some of the issues, because now your book is not the golden goat...the PIN is. That way you can just email it to them again or 20 times if they need. And if they are just trying to get another for free, you can see if their PIN is activated (an open confirmation).

Hope this helps

Thanks to TrialandError for providing that suggestion. That's an example of how contributors to this forum can offer solutions from existing third-party providers outside of E-junkie's existing services. We are only experts about E-junkie; we cannot be expected to be experts in all eleventy-dozen-hundred other solution providers out there, who may hold the answer to some Merchant's concern here.

I am not in a position to personally change or "fix" anything regarding the way E-junkie's services function. That is not my job here, and I have no direct, "hands-on" access to those parts of our operation, although the people who do are right across the room from my desk; they do keep tabs on everything that is mentioned here, even if they don't have any spare time to neglect their other duties and respond personally, which latter role is in fact my job here. I can only explain how things work and why things are the way they are, suggest or explain how to do things that are possible within our own existing system, and offer general business advice that is compatible with our service.

BTW, our system does already detect and block when people are attempting to abuse the system with too many free transaction/download requests (being deliberately vague here to prevent anyone from gaming the system). This has actually interfered with some Merchant developers' testing routines, but we can help workaround that under the existing system, whereas we would rather maintain our current, strict abuse-prevention measures in full. As I already explained, anyone who has received even one download from you does not need to abuse our download system to ripoff copies of your downloads; if they are so inclined, they can simply copy or share the one file they already got (which is such common knowledge as to be trivial in such circles, so I'm not revealing any "ideas" to them here).

Hi, Everyone
There is a big difference between getting robbed an E-book vs.10 PIN codes for a Phone Card each word $10 or $20. Paypal will reverse the charges for any dispute and you are never on the right side on Digital Delivery.
I am ready to hear the "con" ideas.

How about shipping a postcard with the code as well with delivery confirmation? It will cut into profits though.

For your info, Shipping confirmation available only on parcel post or certified letters not on first class mail or postcards. and the cost is an add'l 55 cents.