admin advance clicked customer download downloading e-book email expired file history link log multiple notification-email obviously order paypal purchase re-activate re-send receipt reset sale seller tara thank-you-email times transaction trouble

I have a customer who purchase an e-book but had trouble downloading so clicked the link multiple times. Obviously the link expired for her now. Is there anyway I can reset it just for her or have her download in another way? (The file is too big for me to just email to her.)

Thanks in advance,
Tara

Yes, just get your Transaction ID for her order -- you can get this from your E-junkie Transaction Log or Sale Notification email, or from your PayPal history or receipt email -- then go to Seller Admin > "Re-activate expired link / re-send thank-you email" and paste the Transaction ID in there. :^)