cart checkout continue customers google-checkout issue link merchant order page paypal post product shopping source thank-you times weeks

When someone goes to my site in Mozilla Firefox or a sub IE7 browser (i.e. IE6, IE5, IE4, etc.) the "close" and "continue shopping" buttons you see when you click the "add to cart" or "view cart" buttons don't work in those browsers.

Is anyone else having this problem? And if you are/did, how do you fix it?

Thanks.

After testing e-junkie's shopping cart on several computers (on different networks) running Firefox .v2, I get inconsistnet results. Sometimes the "Continue Shopping" & "Close" buttons work, other times they do not...but again this is soley in firefox. The shopping cart works as it should in IE. In firefox, when either of the two buttons are clicked, there's no response. The only way to close the cart, is either refreshing the web-page or selecting my "Google Checkout" button...neither of which are good, because they don't return the user back to site...btw my site was created in flash not html

Apparently this member of e-junkie was having the same problem, but recived no answer: http://www.e-junkie.com/bb/topic/1970

Below is a link to my site, and directions to the products page, so this issue can be tested.

Link to my site: http://www.iiieyedigital.com/pets/index.htm

1.) After site loads, skip intro
2.) Select 'Products' from the left navigation
3.) Click 'View & Buy Album' for the first product.
4.) Underneath the list of songs, click the shopping cart button that correspsonds and is directly across from ' Buy & Download Album Digitally'




Also, as for the checkout button missing from time to time, after I input the "Google Checkout" merchant info, the yellow button was replaced with the Google Checkout button...and at the current time its is working perfectly. So this half of my problem is solved

Just make sure you have the transparent tag in all pages of your site if you use a different HTML page for every different instance of flash in your site. Then it should work. Other than that, I just cleaned up the code in my site a little, tried to get rid of any redundant or junk code and it started working fine. good luck.

I only have 1 "flash swf" & 1 "html page" could you view the source on my page and see if the transprent code you mentioned is in the right place. I follwed the directions as they were from the e-junkie site but I might have missed something.

Link to my site: http://www.iiieyedigital.com/pets/index.htm

Has anyone else experienced this problem before:

After testing e-junkie's shopping cart on several computers (on different networks) running Firefox .v2, I get inconsistnet results. Sometimes the "Continue Shopping" & "Close" buttons work, other times they do not...but again this is soley in firefox. The shopping cart works as it should in IE. In firefox, when either of the two buttons are clicked, there's no response. The only way to close the cart, is either refreshing the web-page or selecting my "Google Checkout" button...neither of which are good, because they don't return the user back to site...btw my site was created in flash not html

also im getting little to no response from e-junkie's support team either. I sent my problem to them via their submission form, and got a response from: Robin K (robin@e-junkie.com)...stating:

> Hi Stephen,
>
> I just checked and it seems to work perfectly on FF and IE 7.
>
> Regards,
> Robin

after sending follow-up e-mails i continually get no response...though it may work on the setup they (e-junkie, Robin K) tried there. It dones't work on several computers with fire fox 2 that ive tried. I'm just asking to be pointed in the right direction here

I received no support or reply from Robin in serveral weeks.

I am having cart problems too. Some customers say my PayPal button is dead.

thanks for your post and support.

im not sure why they refuse to respond...i understand they recieve alot of questions. but its been weeks with several e-mails sent and still i get no response.

this is obviously a bug with the shopping carts compatibility with browsers.

as a paying customer, i must say i feel a little slighted.... but i'm not closing the door. i just expect some type of support/customer service.

I urge others to post their concerns here.

UPDATE:

Apparently the "continue shopping" & "close buttons only stick if the browser is maximized to fill the the screen (ie by pressing the "box" button between "underscore" and "x" in the upper right hand corner of the current browser window.

If the site is viewed in a smaller window, the buttons seem to work perfectly/.

Can anyone shed any light on this? For more background on the problem refer to previous post

Hello, I just joined the E-junkie team to take on the brunt of support workload, and we also added another developer (very talented guy, BTW) so we'll be better able to catch up with the backlog of support requests and also improve E-junkie's performance and behaviour as well. Our apologies for being a bit absent in recent weeks as Robin was hiring and preparing for new staff on top of his previous, already-overwhelming workload -- there's only so many torches and chainsaws one man could juggle without dropping one occasionally!

As to your issue, I find that it only happens on your site, and only in Firefox v2. I'm no Flash wiz, but I reckon there's some sort of conflict between your Flash implementation and the javascript z-indexed overlay that displays our cart, and prolly something related to aspects where IE handles things differently from FF.

BTW, something else I noticed while the cart is "stuck" in FF -- if I click on any other page tabs, the clicks don't register and switch me to those pages right away, but if I switch to a different program window (in XP) entirely, then switch back to FF, the cart screen finally disappears and all those tab clicks "catch up" to what I had clicked before, rapidfire in order. Seems something is somehow suspending the browser from responding to any click inputs at all (such as closing the cart overlay, but I can apparently check items to remove and Update Cart, hmm...) -- may be something that's happening even before the cart displays, right after clicking an item to add to the cart?

All this is not terribly specific advice, I know, but might get you looking in the right direction!

More suggestions:

We're almost certain your Flash is getting hung up somehow, maybe your Actionscript is going into a loop triggered by the cart or something like that. Make a very simple Flash test page, the simplest you can whip up based on your current site design, with an E-junkie cart link in it for any random product. See if the problem is reproducible with things boiled down to that basic a level. If it still happens, then you've got a problem with the foundational level of things you're building on; if it doesn't happen, then your issue resides in whatever you're piling on top of that.

Thank you for your response Tyson. I appreciate you taking the time out to assist me with the issue i was having.

Like I stated previously, all i really needed was to be pointed in the right direction...and your response did just that. I stepped through each phase of the swf file (preloader, Intro, and the site itself), and noticed that if I placed a shopping cart button on the page with the preloader the "Continue shopping" & "close" buttons worked fine...so it let me know it was a movieclip or code that was present on the page through the site, but after the intro and preloader that was causing the problem...and thats exactly what it was...the music player was the culprit!. Though I haven't figured out why its causing the issue, I at least narrowed down the source...which in troubleshooting, as you may know, is half the battle. So now i can pass my concerns and issues over to a flash-troubleshooting forum

Thanks again