account action attitude business button cart check completed contact customer error fixed hopefully internet involved issue issues merchants message number option payment paypal problem product service services site taking thank-you transaction tyson website working

Hi.

I just set up a buy now button for my product. When I try to test it, I get into the Paypal website, but when I try to enter my payment info and submit I get an error message.

I've been on the phone with Paypal for over an hour, climbing the echelon.

Final word is: it's you and not them. I DO NOT believe them, but I need to get this work.

So why can't I complete a transaction? What is making it not work?

Thanks

What is the error message?

It just said, Sorry that can't be done or something.

It's fixed now. It was Paypal. I went to another computer and for some reason that got it to work.

This is not fixed I have customers informing me of the same, and when you check the internet lot's of people run into this problem.

Sorry — your last action could not be completed

it must be a paypal issue, it happens with ebay sites, oscommerce sites, basically any site accepting paypal payments.

The only good thing is that it happens to a % of your customers. I tend to think it's around 10%.

The main problem is that when this happens you lost your customer, and they will not tell you of this error message and move on to another site.

Menno

Unfortunately, there isn't anything we can do about problems at PayPal's end. I might suggest you find (or start) a thread about it here:

http://www.pdncommunity.com/pdn/forums

Tyson

Don't you think that e-junkie is a more appropriate party to communicate with paypal on problems that are going to affect your business seriously when not adressed urgently?

Don't you have a direct contact tel number from any paypal tech staff?

This is your problem as well isn't it? If this is the offcial e-junke attitude their is a serious problem with e-junkie and paypal. Do you advice your customers to drop paypal, if so just state this clearly, then i will do this.

Thanks

Menno

http://www.pdncommunity.com/pdn/board/message?board.id=sandbox& thread.id=11719

Does not really sound good?
so e-junkie does not have a way to talk directly to paypal tech staff?

Regards

Menno

Sure, we have tech contacts there, but there's only so much we can say so often to so many people in so many different ways without wondering how much is falling on deaf ears; in the end, the ball is still in their court, and we can't make them play if they won't pick it up and run with it. Maybe they are working on things; maybe the issues are more difficult than we can imagine; we really have no way of knowing any more about their internal affairs than they choose to disclose.

Simply put, money talks. We are not paying anything to PayPal to integrate with their services, but you are, so your voice carries more clout with them. That is why we encourage Merchants to get involved and raise a ruckus publicly on their developer forum; the more of their paying clients who are complaining "out loud" and holding their feet to the fire, the more motivated they will (hopefully) become.

They also know we'd be foolish to drop support for them entirely, so we really don't have much of a bargaining position to throw our weight around. Quite frankly, if we saw any other service addressing complaints and problems in the same manner, we'd prolly be deterred from doing any business with them whatsoever, but PayPal happens to be, by far, the biggest and most popular, recognized and trusted name in online payments, so we just have to deal with whatever we get from them.

Meanwhile, have you considered adding a Google Checkout option to your cart? :^)
http://www.e-junkie.com/ej/google-checkout-shopping-cart.htm

Thanks for clarifying your postion and how you feel about Paypal that's truly apprciated

Below the feedback one of my customers recieved from Paypal

____________________________________
Thank you for taking the time to contact us with your concerns. I am April and I am happy to assist you further.

I do apologize for the inconvenience that you are not able to make payments using your PayPal account. I would like to extend my sincerest apologies for the inconvenience you have experienced on this matter.

I would like to inform you that everybody is experiencing the same problem.
_________________________________________________________________

Might indeed about time to consider to go for Google checkout instead.

Thanks,

Menno