account address allows buyer contact contacting customer customers don email few issue link list money option order payment paypal problems product purchase refund sales send sites software standard support thread track transaction useful working

I was wondering if there is any way to get the IP address a customer users when they make a purchase. Because I am doing digital delivery I get no protection from the payment processors so I have to watch for suspicious transactions. I have been getting quite a few chargebacks and most of the time just seeing the IP address would be enough to realize that the transaction is suspicious.

For example I recently had a chargeback from someone in Minnesota. Nothing in the e-junkie notification e-mail was suspicious, but in the transactions log I see they downloaded my product at 3am from an IP address in Vietnam. It would have been extremely helpful to have that information beforehand.

Also, does anyone else have any tips on preventing fraud?

The delivery is automated, so even when we provide you the IP .. how is that going to "prevent" the fraud? You want a feature to put IPs in a block list?

Many reasons why the ip is useful.

I helps with submitting information to the FBI, local police, etc.

http://www.fbi.gov/majcases/fraud/internetschemes.htm

Allows us to see who is possibly targeting us and from where.

Allows us to track problems over time.

Allows us to possibly block them from our sites.

Allows us to negotiate with general scamer customers that say they never ordered.

Allows us to track sales locations as well using 3rd party software, maps, etc.

IP collection is standard for internet sales.

Then give us an option to hold digital delivery until we approve the order.

DVRPOWER-DIRECTV-TIVOMany reasons why the ip is useful.

I helps with submitting information to the FBI, local police, etc.

http://www.fbi.gov/majcases/fraud/internetschemes.htm

Allows us to see who is possibly targeting us and from where.

Allows us to track problems over time.

Allows us to possibly block them from our sites.

Allows us to negotiate with general scamer customers that say they never ordered.

Allows us to track sales locations as well using 3rd party software, maps, etc.

IP collection is standard for internet sales.

Earlier you had mentioned "It would have been extremely helpful to have that information beforehand." .. I am not sure what you mean by "beforehand" .. payment and delivery happen at the same time.

ep2Then give us an option to hold digital delivery until we approve the order.

Maybe you should look into PayPal's fraud management filters. For what it's worth, you won't find them useful against payment reversals.

Most of the payment reversals, especially in case of digital delivery don't happen as the buyer's payment account was compromised, they happen as the buyer lies to PayPal and PayPal does not take adequate measure to catch their lies .. like comparing the IP from which they contact paypal against the IP from which they made the purchase.

my account has been hacked and I've been locked out. what should I do?

secureNOTmy account has been hacked and I've been locked out. what should I do?

I gather we are working with you on that issue in another thread here and via email support, so we'll just continue the matter there.

I'm not sure if this is related, but it seems fishy...

a person who tried to download some of my product (wasn't finished uploading it when they attempted it) paid for it, but no product ready.

I tried to email the person to let them know I would send them a link, but the email to them kept bouncing back to me...I checked the Yahoo address at Yahoo, which said " there is no such address" . When I tried to find their IP address to contact them that way, both Google and Yahoo say it can't be found.

This seems really suspicious...or am I just being paranoid?

Well, you already have their money, so I can't imagine what they'd be trying to pull on you! :^)

Are you using the email address provided as the buyer's PayPal email? The PayPal email of a payment sender should always be valid, so try contacting them there if you haven't yet. Otherwise, failing any successful contact, you might be best off just quietly issuing a refund and be done with it.

Fraudulent affiliates.

Is there a way to protect from fraud being conducted by affiliates?

In April and early May, I had around $1200 of fraudulent purchases. They all got through Google Checkout. Google isn't being very helpful with getting people their money back.

I've deleted the affilates. But is there a way to prevent them from joining again?

Marc