We had just a few minutes of downtime due to a server glitch. Weirdly, the server wasn't actually "down" completely (so we didn't get the usual instant alert by cell pager); it just started serving up blank pages, so we had to figure out why and correct that. Simply restarting the server would have taken much longer, and may not have solved the actual problem if it was software or config-related.
We noticed it immediately, because all of our in-house support-tracking/knowledgebase kit resides on the same server. We're all in this boat together; when your stuff is down, our stuff is down, so we couldn't get any work done other than getting everything back to normal ASAP. Now that we've expanded the support team to take the brunt of the support workload, Robin and his Dev team can focus their time and efforts on preventing problems like this and making E-junkie even better.
P.S. Since the subject came up:
Although E-junkie's business assets are owned by 19.5 Degrees in India (i.e., they are our sole capital investor), E-junkie itself is fully staffed and operated right here in the US of A. That's right, I am an American citizen providing support in America for an American-operated but Indian-owned company! Quite the interesting world this has become, no? :^)