E-junkie is only a software service that sellers use to manage their online orders. We are not a payment processor and do not handle any actual payment funds from buyers, and we do not sell any products of our own. Please verify the contact info from the seller's email or Web site and contact them directly regarding their products and services, since we are not directly involved in their business operations.
If you have paid for a product and cannot gain satisfaction from the seller directly, we would recommend that you file a dispute about your payment, using the resolutions process provided by your payment processor (PayPal/Google Checkout/etc.) and/or your card issuer.