I've got a client who is understandably irritated that he is attempting to buy a product from my store using his Mastercard (I have Paypal Pro) but has received a few errors before finally being charged, unfortunately he's unsure of the error messages. Only thing is he has been charged 3 times, I've only received one payment.
I understand this could be a Paypal issue and I'll be contacting them shortly but can anyone shed any light on why this may be happening? I thought an error would mean no payment would be taken.
Thanks in advance