First of all let me say Iâ€™ve been using E-Junkie for digital downloads of my E-Book for many months now and it has work flawlessly. Glad I found you guys! I also have tangible goods on my web site, so Iâ€™m trying to see if I can use it for that as well.
Iâ€™ve searched the forum a lot and havenâ€™t been able to find the exact answer to my shipping question. If you go to this test ordering page (customers canâ€™t see it)â€¦..
â€¦.for a United States order (I use 90630 as the zip code), if I add the first item on the page (a head casting) to the cart, it shows $8.80 for shipping, which is correct. The head weighs 34 oz. My shipping for the U.S. is only for Priority Mail, with $1.00 handling added. If I change the quantity to 2, or add the second item on the page (another head casting which weighs the same) to the cart, the shipping is $11.25. That is correct as well. But if I have just one cast head in the cart (34 oz.) and add the third item on the page (relaxed pose hand castings), the shipping is $13.40. The hands weigh half of what a head weighs (17 oz.). Why does a head and hands (51 oz. total) cost more to ship than shipping 2 heads (68 oz. total)?
Even worse if I try International shipping. I did the followingâ€¦..
Australia, Postal Code 5371
It tried each of theseâ€¦..
(1) E head (34 oz. total) $47.40 â€“ that seems correct.
(2) E heads (68 oz. total) $58.70 â€“ that seems correct.
(1) â€˜Eâ€™ heads & (1) Fred head (68 oz. total) $58.70 â€“ that seems correct.
(1) â€œEâ€™ head and (1) pair hands (51 oz. total) $82.90 â€“ Thatâ€™s really high!
So apparently itâ€™s pricing it out (both domestic and international) as if they are going in individual packages, instead of one box. The deal is, a cast head and a pair of cast hands will fit into one medium size box easily. And thatâ€™s the way it should be sent of course, if they do that as all one order.
(if you try that, only do it for Australia, as thatâ€™s the only shipping rule Iâ€™ve set up for testing)
Soâ€¦â€¦â€¦â€¦what might I be doing wrong, or what am I missing? Or am I asking too much of the cart's current configuration? What other info do you need from me to help figure this out?
Thanks in advance for any help you can give!