Greetings to all! I'm new to your forum. I have a new IM campaign that I am rolling out and have heard good things about E-Junkie; thought I would give them a try and switch some business over. So far I have been very impressed, however, I have come upon a problem. It's this; I have registered with e-junkie and downloaded my digital product. I am selling several ebooks in a package. The file is zipped to around 5MB and has two folders inside. Everything loaded perfectly. I then went to the "Manage Buyers" section and initiated the "Send Free Download Link/Code". Plugged in my email address and let it rip. I checked my inbox and the email (with download link) was there immediately (I was impressed). Went through the download process and it downloaded the 5MB file very quickly (I was impressed again). I'm a bit of an obsessive-compulsive individual so I wanted to do the same thing again, just to make sure. Yeah, you guessed it, I went through the identical process again, with the same email address, etc. and when the file should have started downloading it didn't! By the way, I have the number of allowable downloads set to (6).
Possible Remedy #1 - Okay, I'm thinking (out of ignorance) maybe the tool that sends out the free code doesn't like sending two out sequentially to the same email adddress (or maybe to the same computer). Anyway, I run three computers and three displays on my desk so I send the free download to another computer with another one of my email addresses. Keep in mind that all of this is happening during the same session (around the same time). I checked the inbox and, once again, the email w/download link was there in record time. Clicked on the link which took me to the download page, clicked on "click here", and yeah, nothing happened, no download.
Possible Remedy #2 - I'm thinking maybe the servers are having some type of difficulty with my zipped file. I like WinRAR and have used it for years with no problem; but stranger things have happened so I repeat the exercise in WinZip with a perfectly good 5MB zip file overwriting the origianl file. Once again, all of this is going down during the same time. I do everything the same and send to a different email address and computer again (also did on the original computer); once again it would not download.
Okay, the story gets weirder. I'm frustrated and hungry so I put everything into hibernate mode and I take an hour lunch. I come back to the problem and reload the same file and send out another free download link/code to one of my other computers. Yeah, you guessed right; everything moves along smooth as silk and the file downloads in fine fashion. I immediately do the "identical exercise" again and yep, "no download". I then try it on another computer and "no download".
I'm aware that no one likes a know-it-all and I certainly don't look at myself as a computer expert, but I have been messing with computers and the Internet for about seven years and I can get around OK. I guess what I'm getting at is that I don't think that we can look at my situation and assume that I have some type of IP or browser problem. Correct me if I'm wrong, but I don't think I would have had the two or three "perfect" (I mean fast) downloads if there was a problem with my system, my browser or my IP service.
Sorry for the long epistle, I'll make any future correspondence considerably shorter. Like I said, I have really heard some great things about E-Junkie and I really do want to "join the fraternity", but by the same token I'm kind of a stickler for consistency and I want to make sure that I'm making the right move. Bottom line . . . . I NEED HELP WITH THIS ISSUE. . . .
Gary B (ITI)