Thanks Tyson. I got it figured out, but I'd love to know if there is a fix.
It seems that this issue is related to using a Mac. When I use a Windows machine for pasting in the templated email info, it sticks. When using a Mac, it doesn't. What's strange is that I've used a Mac for a long time and never had this problem for previous products. It seems that this started for me sometime after 11/17/08 - the last time a product was a added with line breaks in emails.
In testing with the Mac and FireFox, here's what I was seeing...
When I copy the text into TextEdit, it looks jumbled with no breaks. When I purchase a product, the email that is sent has no breaks - just one big paragraph.
I've copied the good looking text from older products into the templated email field for the new products, but as soon as I hit "Next" and go back, the line breaks have been removed. It looks like whatever I do, the text for these products ends up being one giant paragraph.
I've tried it across Firefox and Safari, same thing.
As I said, it finally worked on PC/Firefox, but I can't seem to make it work on the Mac. This means, also, that I can't touch the EJ interface with my Mac, because it will take away the line breaks from the last products I added.
Any thoughts? I really don't want to have to use our PC to update products.