On 2011-10-07 03:09:16 we sold one of our digital products, but when the customer tried the download link, they experienced the following:
I was unable to download the template sucessfully. When I tried to download it again, it said that the code had expired, I did this within 20 minutes of initially purchasing the download.
On this day our server was down. Reading suggests that since this was our first sale through e-junkie, a copy of the product would not be cached on your servers, and so we are thinking this may have been the issue, as it was unable to get a copy from our server.
Could anyone confirm whether this would of been the problem, or perhaps it may be something else? I do have it to allow 5 download attempts within 24 hours, so dont see why the link would report as expired.
Can anyone advise?