Earlier today I was on the phone with paypal dispute and resolution center because I lost my first (out of 38 in 4 years) false claims disputes for digital merchandise. Paypal recently changed their policy which makes me as the seller a victim to people who buy ebooks, videos and other efiles from my website, download the files, file a "non receipt" claim against my company, and win. Until today I have won all non receipt claims filed against my company (including claims filed directly through the buyer's credit card company) by showing screen shots of the IP address, electronic signature to terms of service agreement, and email address were the link was sent. Thanks to paypal's new policy that's not enough anymore.
So I asked them what evidence do I need to prove that the buyer dowloaded my files? I was sent an email from paypal with the following bullet points.
Examples of the documentation that you can provide as compelling evidence include, but are not limited to:
* Purchaser's e-mail address to which the goods were delivered
* Date and time goods were downloaded/received
* Description of the goods downloaded/received
* Proof that your website was accessed for services after the Transaction Date
* Purchaser's IP address
* Screenshot showing receipt by the purchaser
* Correspondence with the purchaser acknowledging receipt of the item or service as described
* Any other compelling evidence you may have showing the item or service was received and is as described
Thanks to ejunkie all the above can be provided except "Date and time goods were downloaded/received". How do I either get access to information showing the date and time the efile was actually downloaded, or it's location?
I called paypal to get specific information and the rep stated that if I can get either an email or screen shot showing the IP address activating the link for the efile in addition to the date and time, I would be covered.
So my question to ejunkie is...............can such a platform be provided? If not, can such a platform be created?
BTW - I'M WILLING TO PAY EXTRA FOR THIS!
I need to protect my business before word gets out that paypal has a new policy that will help buyers steal electronic files from companies without paying a dime.