I launched a new product at about 8:30 pm (EST) last night, and my customers are seeing the screen that tells them to expect an email with the download link, but that email isn't showing up. This seems to be fairly universal.
I checked my E-Junkie download log, and I'm not seeing any downloads at all. I'm not sure if that's because the files haven't been updated... or if my customers really haven't been downloading the product at all. (That's a scary thought.)
So, I figured I'd send each customer a free copy (after confirming their purchases at PayPal). However, when I went to my E-Junkie form to send a free copy, that's the one product that isn't showing up in the drop-down menu.
Until E-Junkie opens and replies... any ideas about what I might be doing wrong? I've never had a problem like this with E-Junkie, in nearly a year of doing business here.