I just came from the PayPal forum and they seem to think that our problem is an e-junkie problem, so here it goes...
We are getting ready to launch our new shopping cart, using PayPal as the payments processor. I had a couple of people test the cart using their personal PayPal accounts, which have "confirmed" addresses. When I log in to Paypal and click on details, it says "no shipping address provided." PayPal said this in response to my inquiry:
"This may be something that you can configure from the backend of your shopping cart, or this maybe something that is hard coded into the shopping cart. Since e-junkie.com is mostly used for digital goods, and most shopping carts that deal with digital goods normally set the no_shipping=1 which would not prompt for an address since it is for digital goods and would not require an address. Most digital goods shopping carts do this to avoid confusion on the customers part, when it is asking for a shipping address, and it is for a digital good. This is most likely why you are not seeing shipping sent over to you. If you are unable to find where to change this at, you might try contacting the cart provider to see if this is something that can be changed, or what's currently being passed over for the no_shipping variable."
We need to collect a shipping address from everyone, just so we can verify to see if these individuals are in our database and to see if we need to mail them an initial contact packet...
Any suggestions are greatly appreciated!!! I don't care if we see the shipping address in PayPal OR on the email orders that we receive from e-junkie.