I am trying to decipher the e-junkie logs in order to get our accounting in order. I am getting stumped on the payment statuses. In particular, the "Canceled_Reversal" status baffles me. We have two of these for the year. Both were from Paypal. The first was from a disputed order that the buyer eventually agreed he meant to make, so the order completed. The second was a from a disputed order where the item got lost in the mail, so Paypal found in favor of the buyer and rejected the order. What baffles me is that the Amount for both transactions remained positive, as if we received funds for both. That is not the case. So, what does "Canceled_Reversal" actually mean? It seems to have two completely separate meanings given these two transactions: 1) The transaction was canceled and reversed, and 2) The transaction reversal itself was canceled. I would expect at least one of these two options to NOT have a full Amount accounted for. (i.e. How could our gross sales include an amount that was reversed?)
While I'm on the topic of payment statuses, do you have a help page that explains all of them? I could not find one.