<-- You may notice we all have somewhat "fun" titles here at E-junkie. :^)
"E-junkieMonster" is Josh, a fairly recent hire whom you may already have dealt with via email; Development just hasn't got around to changing his forum status to E-junkie Crew quite yet.
Our Billing agent is on a semi-working vacation abroad currently, so that may explain why you haven't been issued a refund yet. You can email firstname.lastname@example.org if you wish, but really there's no point if you've already emailed us about it, since nothing can be done until she has Internet access to process your refund. We support staff are not permitted access to the company finances, so we cannot issue your refund ourselves.