I've copied a message from a customer below. I sell only a downloadable product through e-junkie.
First customer message: Your PayPal checkout isn't working. I've tried a half dozen times.
Second customer message: I was unable, again, this morning to complete the purchase on my Mac using Chrome. I switched over to a Windows system and had the same problem with Chrome. I then tried Firefox and was able to complete the purchase. That's all pretty strange because I use PayPal several times a week on both Windows and Mac versions of Chrome, and haven't experienced issues, Possibly one of my browser plug-ins (AdBlock?) is causing the checkout to hang. I am able to log into PayPal on Chrome but then it just sits there spinning.
My question to customer: I'm curious as to exactly where the problem was. Did the e-junkie shopping cart transfer you to PayPal and then couldn't complete the purchase at PayPal? This would indicate a PayPal issue. Or did the problem occur when you clicked the "Checkout with PayPal" link in the shopping cart itself? This would indicate an e-junkie issue.
Third customer message: I get to the PayPal checkout, enter my username/password, PayPal authenticates and then I get "Logging in..." It hangs at this point. I use two-factor authentication with PayPal where you can either have a code sent to your phone, or use a security key fob (6-digit code), so I wonder if e-junkie and PayPal have an incompatibility with this? It's a standard PayPal feature than has been there at least a decade or longer.
My response to customer: I wonder if the "two-factor authentication" may be playing a role.
My question to the forum: Could PayPal's "two-factor authentication" interfere with completing the purchase of downloadable content from e-junkie? Has anyone else experienced this problem?