PayPal has posted notice of scheduled maintenance from 18Aug2011 10pm PDT to 19Aug2011 4am PDT, that is expected to result in planned downtime for PayPal checkouts during a 11-11:30pm PDT window of time. You can advise affected buyers to retry their checkout after 11:30pm PDT by which time the downtime should have ended.
Reminder: Planned Downtime During Aug 18 Maintenance - PP-LIVE-2118
Posted by PayPal_Updates on Aug 16, 2011 5:09:28 PM
REMINDER: The following activity has been scheduled for Aug 18, 10:00 PM PDT (Aug 19, 5:00 AM GMT). Please make a note of the changed end time for this maintenance.
Sent Aug 16, 5:09 PM PDT by MC
NOTIFICATION: During this maintenance window we are expecting to have
between August 18, 11:00 PM PDT (August 19, 6:00 AM GMT, 7:00 AM UK and 8:00 AM Central Europe) and August 18, 11:30 PM PDT (August 19, 6:30 AM GMT, 7:30 AM UK and 8:30 AM Central Europe). As a result, merchants will not be able to process transactions during this time.
During the planned downtime window, the PayPal website (
) and PayPal APIs (including Express Checkout) will experience a service interruption and buyers attempting to make payments will be unable to do so. We expect that the majority of API requests will not complete and will fail with error 10001 (Internal Error) or time out. PayPal users will not be able to log in to
We will send an update right before the start of the service interruption, and another when our services are back up.
We apologize in advance for any inconvenience as a result of this brief interruption. We are doing this update in order to improve the performance of our services and we appreciate your patience.
Sent Jul 18, 9:54 PM PDT by MC
Maintenance start time: Aug 18, 10:00 PM PDT (Aug 19, 5:00 AM GMT)
Maintenance end time: Aug 19, 4:00 AM PDT (Aug 19, 11:00 AM GMT)
Other services that will be down during this time include:
* Website Payments Pro Payflow Edition - API requests will not complete and may fail with errors 1000 (Generic host error), 102 (Processor not available), 104 (Timeout waiting for processor response), 109 (Timeout waiting for host response).
* Batch Processing (batch.paypal.com) - processing of batch requests submitted during this time may be delayed.