PayPal has posted notice of the following scheduled maintenance on Fri19Oct2012 which is expected to cause delayed or dropped IPNs (Instant Payment Notifications), depending on transaction type, from 11-11:30pm PDT.
Dropped IPNs will apparently only affect starting new subscriptions for the E-junkie service and refunds/reversals of PayPal payments you've received. This means we will be unable to update your Transaction Log to reflect affected PayPal refunds/reversals during this period, so we recommend waiting to issue any refunds until this maintenance window is over (and hopefully PayPal will be smart enough not to reverse any payments during this window as well). PayPal will also not inform us of any new subscriptions for E-junkie started during this period, so we recommend waiting to start a new subscription (or speculatively, any change to your existing subscription plan level, as it's unclear whether those would be affected) until after this period.
Delayed IPNs will affect regular PayPal checkout payments from your buyers. We depend on IPN to receive order data back from PayPal and confirm completed payment, so any IPN delays would affect how quickly we can notify you of a sale, log the transaction, send thank-you emails, and issue download links or purchased PIN/key/license codes.
You can reassure concerned buyers that their download link or any codes they'd purchased will be sent as soon as PayPal catches up with their delay.
You may also choose to satisfy impatient buyers manually by using your Seller Admin > "Send free download link / code". In that case, you can also prevent an additional link/code from being issued to them when the IPN finally arrives, by entering your Transaction ID for their payment (which you can find in your PayPal account history or receipt email) in your Seller Admin > Block Transactions screen.
Live Site Maintenance
RESCHEDULED: The following activity has been rescheduled for Oct 19, 11:00 PM PDT (Oct 20, 7:00 AM BST).
During this maintenance, between Oct 19, 11:00 PM PDT (Oct 20 07, 7:00 AM BST) and Oct 19, 11:30 PM PDT (Oct 20, 7:30 AM BST), merchants may experience the following:
IPNs (Instant Payment Notifications) for the following transaction types will be lost and cannot be regenerated:
- Subscription signups
- Payment reversals
- Preapproved payment signups and cancellations
- Refunds initiated from
IPNs for other transactions will be delayed, and will be sent gradually after the maintenance ends.
PayPal MassPay will be unavailable.
In addition, we are expecting two brief service interruptions which may impact payment processing for around 2 minutes each and may occur at approximately Oct 19, 11:02 PM PDT (Oct 20, 7:02 AM BST) and Oct 19, 11:19 PM PDT (Oct 20, 7:19 AM BST).
Posted Oct 10, 11:52 AM PDT by DN