I'm having awful problems with my e-junkie digital downloads. Every customer so far has complained that they don't receive a link to download my mp3 after paying for it. Here's what's happening:
1/ I had assumed that once a customer placed their order and entered their payment details they would be able to access the mp3 instantly. However, it appears I have to manually click "charge" in my google shopping cart account for each customer. Is this normal?
2/ When they still don't receive it, I've been having to send out the Free Thank You email. So far this has just been a minor nuisance as I haven't had many customers yet. However, I don't want to have to do this every time and apart from anything else, it looks bad having to apologise each time for a problem I don't know how to fix! It will also be difficult for me to keep track of who has paid for the product and who has received a freebie.
Having got my husband to buy a copy, he too didn't receive a link but was told to check his inbox and spam filters. Nothing ever arrived. However, when I sent him the Free Thank You email he got it okay that time...
I am totally bewildered and I'm fairly computer competent - am I doing something wrong? Surely the whole point of the digital download is that the buyers pays and receives it immediately. (I've had to put up notices on my sites asking people to allow approx 12 hours for delivery to allow me time to access the order and process it!)
Please can somebody help or advise me... sorry this is so long but I don't want to miss something out! Thanks.