PayPal has posted a system status alert confirming some IPNs may be delayed. We depend on IPN (Instant Payment Notification) to receive order data back from PayPal and confirm completed payment, so any IPN delays would affect how quickly we can process orders for you -- i.e., notify you of a sale, log the transaction, send thank-you emails, issue download links or purchased PIN/key/license codes, and forward order details to any custom/third-party Integration URLs you may have set up.
You can reassure concerned buyers that their download link or any codes they'd purchased will be sent as soon as PayPal catches up with their delay.
You may also choose to satisfy impatient buyers manually by using your Seller Admin > "Send free download link / code". In that case, you can also prevent an additional link/code from being issued to them when the IPN finally arrives, by entering your Transaction ID for their payment (which you can find in your PayPal account history or receipt email) in your Seller Admin > Block Transactions screen -- in this case, bear in mind that means we would not process the order at all, including not recording the order in your E-junkie Transaction Log, etc.
RESOLVED : : Issue with Order Management (IPN / PDT) - Jul 01
Live Site Status Update
Resolved: This issue has been resolved as of Jul 1, 2013 10:10 AM MST.
A history of updates can be found at the end of this notification or at our Live Site blog post
Sent Jul 1, 2013 10:38 AM MST by GTO
Start time: Jul 1, 2013 03:45 AM MST
Previous Updates to this event:
Original Notification: Issue with Order Management (IPN / PDT)
We are experiencing a system issue which may be affecting Order Management (Instant Payment Notification) on the PayPal Live Site. Please see the details below.
Merchants may currently be experiencing a delay in receiving IPNs.
Our technical teams have been engaged and are actively troubleshooting the issue.
Sent Jul 1, 2013 06:42 AM MST by RPR
Questions? Please contact PayPal Merchant Technical Services filing a ticket; refer to PP-LIVE-3649