PayPal is reporting that a small number of Direct Payment checkouts (payments via PayPal Pro using a credit card) may be failing with a "10001 Internal Error". If a buyer reports this problem, you can inform them it's a temporary glitch at PayPal's end, and suggest they can either keep trying or just use a different checkout method such as using their PayPal account (for which PayPal Pro Express Checkouts should be working fine).
Update 1: DoDirectPayment API failing with 10001 Internal Error - Jun 08
Posted by PayPal_Updates on Jun 9, 2010 12:20:44 PM
UPDATE 1: We are continuing to work towards resolution. Posted Jun 09, 12:08 PM PDT by RP
NOTIFICATION: We are working to resolve the following issue. Posted Jun 09, 9:50 AM PDT by RP
Issue: As of Jun 08, 8:00 PM PDT (Jun 09, 4:00 AM BST), you may experience the following: Small number of DoDirectPayment API calls failing with 10001 Internal Error.
- Direct Payment API
Reference ID: PP-LIVE-1310
We apologize for any impact caused by this incident.