Shipping Calculator & Discounts: New & Upgraded Features!

[scs]

I'll send screenshots...where should I email them?

[E-junkie_Chef]

To our support e-mail given at https://www.e-junkie.com/ej/contact.php

[E-junkie_Guru]

ctI have an item (a sticker) that weighs 0.1oz and ships in an envelope that weighs 0.2oz, for a grand total of 0.3oz. However, the USPS First Class rate I'm getting is $1.22!! USPS.com lists the price at $0.44. The rule being used is USPS Cheapest Available.

Note that our USPS rate lookups always obtain the Package rate (not any other rate such as postcard, letter, large envelope, or large package), and $1.22 would indeed be the First Class rate for a package weight <1 oz. The packing container types in Admin do not affect which rates get looked up; we just assigned those container type names as a handy mnemonic that would be easier to manage rather than giving them all generic names like Container A, B, etc.

[savvy_u]

Being a software developer, I understand the trouble of trying to get a product 'perfect' before it goes into production. Also being a user of software, I understand the frustration of change and having trouble with something that seems like it should work but isn't quite there.



I just wanted to say thank you to the E-Junkie folks for working hard to make this a better product and for being very open about the status of changes and fixes. For my line of business and how we use the E-Junkie website, the changes have made things MUCH easier.



Cheers.



Scott Houston

IT Services Manager

Savvy-U

[orders]

Savvy-UBeing a software developer, I understand the trouble of trying to get a product 'perfect' before it goes into production. Also being a user of software, I understand the frustration of change and having trouble with something that seems like it should work but isn't quite there.

Yeah, so far I've only encountered the minor bugs I've mentioned. The crux of the features seem to work fine. Took me a bit to fully figure out how the rules were taking precedence over one another, but so far so good. The only thing I have to do is add a "price per ounce" rule that I can use for "letter" rates. (I don't want "package" rates for tiny things.) The only feature I'd say that is definitely missing is the ability to edit/reorder existing rules. I could REALLY use that, especially since all deletions/additions are live.

[savvy_u]

ctThe only feature I'd say that is definitely missing is the ability to edit/reorder existing rules. I could REALLY use that, especially since all deletions/additions are live.

I concur. Hopefully this will arrive in a future update. I'm guessing it's more complicated for them than just updating one database record for an existing rule otherwise it would probably happen fairly quickly.

[emma_louise]

Hi there,



I have contacted Support. I thought I would post too - as this may help others and I really do not understand how the new item discount system works.



I want to set up a flat item discount of $7.00 on 3 separate items with the same discount code of Launchpad9. (BTW the option to make this a % discount is greyed out - I can't select it, also the item total field is greyed out).



Background - readers of The Launchpad newsletter get a discount on the 3 new coaching tools (items) introduced this month - until the end of September.



To set this item discount code up against the first item. I select the item. I give it a discount name - Launchpad Subscriber Special. I give it a code - Launchpad9. I put an end time/date. I load the discount. It shows in the list.



I move to my second item and do the same thing. But when I load the discount it says discount UPDATED. Which already suggests it has merely put the discount onto the new item, not given it to both. Only one discount shows in the list with (now) which when you load shows the second item against it. But if you click on the drop down you could select ANY item - which is a little off-putting... Has the discount been applied to ALL items?



Before I could have the same discount name/code against several items - applied at each individual item admin screen. This seems to be a step back in functionality.



How can I now apply a discount code to multiple items?



Do I need to give each one a different Discount Name??? I definitely don't want to have to give my customers 3 different Discount codes to achieve exactly the same discount on 3 same-priced similar products - very messy. Help!



Yours hopefully and confusedly...



Emma-Louise

[emma_louise]

Oh - and also.



How can I now see which item discounts apply to a particular product? I don't think this is possible?



So, confused and a little concerned.

[logonwheeler]

I have tested the Cheapest / Priority / Express and also the UPS options on our site.



A bug is when I add all 4 as options with all the "levels" at zero so that any order qualifies for any shipment method (to give our customers maximum options) the options drop down box disappears and only 1 rate is calculated. I think it is the UPS rate but I am not sure.



Also, if I take UPS out, it seems to work until I get over 13 oz and then the cheapest rate label goes from 1st Class to Priority. This isn't a bad thing, but it does not take away the other option for Priority also so the customer ends up with 2 options for Priority in their cart. To make matters worse, the rates are not even the same.



I like the improvements, if they worked correctly. I have gone back to the way I had my shipping settings from before until the bugs are worked out.



I also would suggest that shipping options be displayed in a radio button that looks a lot more attractive than the current drop down - it just looks out of place in the otherwise sleek interface.



Thanks for all your hard work E-Junkie! (been waiting a long time for these features)



Logan Wealing

CacheboxStore.com

[E-junkie_Ninja]

Emma-Louise,



I responded to your first post in e-mail. as I said in the e-mail you can have the same discount code for different products but not the same discount name. So your buyers will only have to type in one code.



As for your second post, you can see discounts applied by going to your log file and looking at the column Discount Codes. To get to your log file got to Seller Admin>View/Download Transaction Log.

[E-junkie_Ninja]

Logan,



I duplicated your issue and spoke to development about it. We have found the cause of the problem and are working on a solution.

[E-junkie_Ninja]

Logan,



We will be rolling the fix for this issue around midnight. If you need the fix sooner then that let us know and we will get the fix added directly to your account sooner.

[logonwheeler]

E-junkieNinja,



Thanks for your help. I will do some trial runs over the weekend and into next week.



Once the feature is stable enough (and robust enough) we can move forward and implement the new features.



How about adding a feature to give custom labels to the shipping methods? That way each e-junkie customer can customize per oz shipping rates for other carriers that e-junkie does not currently use look up tables for. For example, if I wanted to use Fedex, I could make a custom per oz rate and make the new label called "FedEx" in the cart.



I could also see using the custom labels (or even better, having the power to edit the titles of the existing preset labels) to be able to add typical shipment times on the label it's self.



USPS 1st Class (4-10 days)

USPS Priority (2-3 days)

USPS Express (1 day)



UPS Ground (3-7 days)



That feature would be very helpful for our customers to decide how fast they need their items and how much they will have to pay for the upgraded service.



Thanks again for the support.



Logan Wealing

CacheboxStore.com

[E-junkie_Ninja]

Logan,



I will pass on the suggestion to our development team. Also so you know they did tell me that the cause of the issue you mentioned in your first post they are still working on.

[E-junkie_Ninja]

Logan,



This issue has now been corrected

[payments]

Just a note: good work, love the changes! I really enjoy the fact that I don't have to go through the item edit process each time I want to add/remove a Discount, especially if that discount applies to a few dozen items.



Category Discounts would be a nice feature in the future, or the ability to select several products for one discount via a checkbox or multiple-select method (so we could select multiple products and only create the discount once).



Thanks again for the great work!

[E-junkie_Chef]

Savvy-U

ctThe only feature I'd say that is definitely missing is the ability to edit/reorder existing rules. I could REALLY use that, especially since all deletions/additions are live.

I concur. Hopefully this will arrive in a future update. I'm guessing it's more complicated for them than just updating one database record for an existing rule otherwise it would probably happen fairly quickly.

We now sort the shipping options in "cheapest first" order. Do you think having a custom order field is still required?

[logonwheeler]

Just a quick question:



How will we know what method the customer chooses to ship with? Will there be a variable passed? Where will this variable be passed to say PayPal or Google Checkout?



Thanks.



Logan Wealing

CacheboxStore.com

[emma_louise]

Hello E-junkieNinja,



So, my other question was about how to see which discounts apply to which products. My wording was unclear (apologies). What I am asking is how I can see which discounts are applicable (or available) at an item level?



I wanted to see (where you may have several discounts available at once for one particular item) what discounts were available against a particular product. I think this is no longer available - I can't think of a way to do this any more?



It does seem that we have lost some functionality by removing the ability to apply discounts on the item screen.



Thanks for your help so far.



Emma-Louise.

[E-junkie_Ninja]

There is not a way to view only discounts that apply to specific products. I will pass this on to our development team about adding in a way to do this.