We started using UPS Ground a few days ago, and some of the rates are off, the most recent order was the following:
Item Number 399679
Weight (each): 2.4 ounces
Weight (each): .01 ounces
Approx total weight: 5.5lb, round up to 6 lb for UPS
From zip 70364 to zip 76087
According to UPS website (calculate time and cost), they estimate $14.22, my customer was charged $8.80.
I've had a couple that were off by a couple dollars, but this is the largest one so far. Is there a problem with the settings on my end?