I run a digital download store and have some upset customers :(
Some transactions are going through just fine, but I've at least gotten 6 people with this issue, 3 people in the last hour, and I JUST launched a new product. I'm panicking!! They keep getting an error AFTER clearing payment on PayPal saying that "the payment processor hasnâ€™t informed them of their payment". They are getting a PayPal receipt in the mail, nothing in their inbox from E-Junkie. When they log into their PayPal accounts the money has been taken, but the transaction itself does not even show up on their PayPal accounts. And me, I have no idea ANY of this is going on. No receipt from Paypal in my inbox, no receipt from E-Junkie in my inbox, no record in my E-Junkie logs when I use their e-mails, transaction IDs or Invoice IDs, and nothing on my Paypal logs either. I'm terrified!!
And of course I decide to launch a product on a Sunday when everything is closed sigh -_- fml