Hi, we have just added our first downloadable video product for sale, available as MP4, MOV, and WMV.
The mp4 and mov seem to download after purchase with no problem, however the wmv format, zipped and unzipped, do not download.
Upon clicking the download link, the download stops at 9.5kb of 47mb.
Unzipped the download just stops as though completed; Zipped the download indicates "decompression failed."
(added) The file itself is not corrupt, I have successfully accessed it directly through my browser via the file's web address. So my Question is...
is there a possible .wmv encoding issue with e-junkie? although the video file is not hosted with ej..
just eliminating possibilities.
Appreciate your help, as we this new product is in demand and being launched to the pubic already.