Google checkout suspension - transactions not coming from listed site

[mindfithypnosis]

Every couple of months I get an email from Google Checkout saying that my main site listed in my profile is not the one where sales are coming from. I write back they tell me everything is ok then my Google checkout account gets suspended.



I have two websites selling digital media that I use e-junkie for, can anyone tell me what I put in the Google profile under 'Public business website'? Is there a specific e-junkie url to put in there or do I check the "I do not have a public website' button



Thanks



Andrew

[E-junkie_Ninja]

There should not be anything special you need to set in that field. All the settings for using our system with Google is on this help page:

http://www.e-junkie.com/ej/google-checkout-shopping-cart.htm



We have thousands of merchants using Google Checkout with our system, and this is the first time we have heard of this error. I would suggest checking with Google to see if the Public Business Website setting could cause this.

[mindfithypnosis]

Thanks for your reply. I have been writing to Google for over a year about this. It seems they never actually read my emails they just copy and paste their standard replies.



It does not appear to be yourself at fault, I will just continue to play the cat and mouse game until someone at Google customer service actually reads my email.