that's a REAL drag. i already have a whole bunch of info about their download, passwords for the file, etc in the thank you/download page.
and the truth is, when that expired link comes up, they aren't going to remember the contact info from an email a few hours ago, let alone a few days ago. they are going to email the one on the expired link that says to contact email@example.com.
it would be SO MUCH easier if we had the option to add a different email address in there. it seems like it would be easy to implement on ejunkie's part. unfortunately, the expired link happens WAY more than i would like it too, and i've already taken all the recommended steps to prevent, but people are people and technology is technology.
i would request that you speak with someone at ejunkie to implement a change because I can't be dealing with these expired links all the time. we at the VERY LEAST need an option to have those emails be sent to another email address so we, personally, don't have to deal with them as frequently and can delegate that responsibility to another staff member or virtual assistant.
the fact that a business owner, the one running the business and everything that it entails, should be dealing with downloading problems, is not an efficient use of business owners time. there needs to be a way to delegate that responsibility and a different email address would go a long way in helping that situation.