I just joined e-junkie yesterday. I can't say goodbye to Payloadz fast enough. I've uploaded one of my transcription courses already and just have to add the other two.
There are so many problems with Payloadz, but the one that has me hopping me is their customer service -- if you want to call it that. I submitted a support ticket because someone who purchased a course over 2 months ago is now trying to claim it was an unauthorized charge with PayPal. So, as Payloadz is/was the hosting site for downloading my courses, I submitted a support ticket to get the information on this particular transaction. I shouldn't have had to do that, but they had already, within minutes of PayPal informing me that they were disputing the claim with the buyer's credit card company, marked this transaction as "REVERSED" rendering me unable to see the original transaction. So, I submit my support my ticket and the first response is a canned response about how PayPal doesn't provide seller protection for digital products and that they can't help me. Hmm. That's sort of true, but it isn't really. PayPal is going out of their way to be helpful to me with this transaction. I've been with them a long time and have an excellent record with them. I spoke with them. They truly don't believe this buyer either. But, the more documentation we can gather the better. I reply to their support person, Shannon, and explain that I pay them a hefty fee every month and I have every right to see my own transaction history. Her response...sit down..."No."
That was it! Not another word. Just simply. "No." with her signature line, which included and don't choke... "It was my pleasure to help you today. Is there anything else I can do, blah, blah, blah..." I swear that girl/woman is lucky to be alive.
So, I respond "No????" That is all you have to say? Please give me the name and contact info for your supervisor immediately. I get an email soon after from Payloadz.
"I am him. I am the owner of this company. I have been in business for 12 years...
blah, blah, blah again.
I'm surprised he didn't capitalize "him" to "HIM." LOL. He never did give me his name. And was of no help whatsoever. I simply told him that his credentials didn't impress me. I've been in business a helluva lot longer than 12 years and NEVER treat a customer, or any human for that matter, as they were treating me. I wanted to also tell him, "I don't care if Shannon is your wife, mother, lover, or daughter, she ought to be fired...or at least given some lessons in effective customer service."
The thing that really bugs me is I know that they log the IP addresses for EVERY download. Why wouldn't they want to help me? I PAY them for their service. Well, not anymore. I've moved over to e-junkie. The prices here are much lower. The interface is easy to use. And, although I haven't needed it yet, I expect that their customer service is friendlier.
STAY AWAY FROM PAYLOADZ. They mislead you with their pricing upfront. My monthly bill with them was more than expected. And, in addition to this most recent incident, I've also lost a couple of sales because of them when they just failed to deliver the product to the customer.
Thanks for letting me rant