We have noticed a few cases lately where PayPal has sent two monthly subscription payments at once for the same subscription, apparently due to some sort of hiccup in their Recurring Payments system. Although this is rare enough that the vast majority of our sellers would not be affected, we're posting information here to help you identify whether this issue may affect you and, if so, what to do about it.
Some caveats:
* It's normal to see a pair of transactions in your PayPal History for each subscription payment: one where PayPal extracts the funds from your chosen funding source (card or bank account), and another where PayPal sends those funds to 19.5 Degrees (E-junkie's parent company).
* Duplicate payments being sent to us may also indicate that you'd inadvertently started two separate subscription plans for the same account; if you are seeing two payments sent to us for different Subscription IDs, see this help page to identify which one is actively linked to your account, so you can find and cancel the other one in your PayPal account:
http://www.e-junkie.com/ej/trouble.multiple-subscriptions.htm
If your PayPal History does indeed show that two payments were SENT to 19.5 Degrees (info@e-junkie.com) for the SAME Subscription ID in the same month, please do notify our Billing staff, so we can research that and issue you a refund if necessary:
https://www.e-junkie.com/ej/contact.php
