It's now been more than a week that one of my buyers has been unable to succesfully complete the download of one of my items that until now has never had any download problems.
After reading this thread, I have to agree wth MadMoe: while I love e-junkie and its overall fabulous ease of use, unless this problem is solved, I'd have to find another service to avoid this problem. Having said that, I urge e-junkie to make the solution of this problem an absolute top priority issue, even calling in outside experts to solve this problem ASAP. Sometimes, that's the cost of doing business and yes, it bites into the budget.
Like others who have posted here, the need for delivering .exe files is paramount. As simple as PDF files are to open and use, ther's still a huge number of Internet users who will never understand, or take the time to understand, how to open them and then how to find them or place shortcuts on their desktops. I speak from experience with buyers: an .exe file works and keeps buyers happy.
I was just about to launch a special sales campaign for my downloadable e-junkie products; now, unfortunately, I guess I'll have to wait until I hear from you saying that the problem has been resolved--so please be SURE to send an e-mail as soon as it has for all our sakes.
For what it's worth, here's the info on the problem the buyer I mention here is having.
Repeated download attempts keep timing out. He suspected it might have been Norton antivirus software, disabled it, and no luck. Then he decided to try on his netbook. Both systems running Windows 7. Here's an email he just sent this morning: "I used my Netbook, shut down Norton and got to the download Website. I started the download, but it did not seem to be making any progress. After about 5 minutes I received the following message. 'Internet Explorer can not download mpmsetup.exe from s3.amazonaws.com. The operation timed out.' Help"
Like the buyer says, "HELP!"