Just received this from a customer:
"I just bought the ebook, and hit problems straight away. First of all the file apparently available to download was not a pdf as indicated but a .exe file. Anyway I clicked on download to desktop as instructed and after only a minute or two got a message saying "Unable to download XXXXX.exe from s3.amazonaws.com. The server returned an invalid or unrecognised response". What is this? I'm a bit disappointed. Anyway, look forward to hearing from you."
This is the sale in question. I deleted names, and email addresses, and identifying info.
2011-07-08 21:26:55 2011-07-08 21:26:59 5GC3575333865702N PayPal Pro (DirectPayment) 9786442 Completed
Buyer IP: 188.8.131.52 For Individual Items: 15percent dkedizcf1dr0na4zm5qrlac08s4s0koco04o0w 0.00 0.00 email@example.com
Network 6000 Inc.
ID:27372 0.00 USD 4 attempt(s), Last by 184.108.40.206 @ 2011-07-08 21:59:47
Look, this is getting really old. I just had a promotion and I have to sit on the computer all day and all night because I know problems are going to arise with downloading and I lose sales if I not here to take care of them right away. As it is, I had to buy a sendspace account to send customers to download their products.
What I need you to do is to "do whatever you did" before that fixed this problem. I have added new products since then and these are the ones screwing up.
I have a number of accounts with you guys and I have been with you since the beginning, but this is starting to get really, really, old.