Thanks for your patience during our transitional phase; we promise your loyalty will pay off in the near-term long run.
We are aware of the AOL/Hotmail/MSN email issue, which is simply a matter of waiting for them to get a Round Tuit about adding our new IP to their known-non-spammer whitelist. This was one of the reasons we had originally scheduled migration to the new datacenter for a bit later, so this detail could be attended to and finalized in advance, but with circumstances being what they were on Friday, this email glitch was preferable to a continued system outage!
As I have confirmed elsewhere, the plans we are now currently implementing do include improved redundancy schema which were simply not possible with the old setup. It is true that Robin is lately devoting most of his time to the datacenter migration/improvements and to refining and extending the E-junkie system to eliminate bugs and add features, but I only joined the staff last week to take on most of the support burden. The facts are, well before I signed on here, customer service/support had indeed been slipping because the demands for such were more than Robin and Natasha could handle on their own, nevermind also admin'ing the servers and maintaining the E-junkie software, all at the same time.
Essentially, it was a problem of "too much success, too suddenly", and we're doing our best to rise to the occasion and stay on track. That is why Robin hired me and another programmer (and likely another support person soon) to divide the workload. Remember that TV ad from a few years ago where a company launches its online store and as the orders start to tally up, elation turns to anxiety as they realize they're suddenly getting far more business than their current resources could handle? It had been kinda like that around here, up until last week. I am devoting my full attention to get up to speed with everything E-junkie and catch up with support requests, so Robin and Development can eliminate any known sources of outages and prevent outages from occurring in the future.
We thank you for your support!