I have a customer who purchased an electronic download on the 18th August using an eCheck.
I received an email from e-junkie letting me know there was a pending payment.
PayPal completed the transaction on the 20th and sent me an email.
However, I have received nothing since from e-junkie and the transaction appears nowhere on my e-junkie log (even when I search for email address, surname, transaction ID or invoice number)
The customer has not been sent the download link- how can I 'activate' this and why does the transaction details not appear anywhere?