What is the name of the file that is downloaded?
For files uploaded to our server, the filename for downloads of that file will match either your original as-uploaded filename or the product's current Item Name, whichever is shorter. If you are also changing your product's Item Name (e.g., to update a version number) when you upload a new file and want that reflected in the download filename, you should first Submit the revised Item Name before re-editing the product to upload the new file.
At present, we can only support Latin ASCII characters in filenames. Avoid using non-Latin alphabet characters (e.g., Cyrillic, Korean, etc.), accented letters (e.g. á ç è ø ü, etc.), other punctuation or symbols, or filenames that include spaces or any extra dots (besides the final extension), as those can sometimes cause a problem.
For Remotely Hosted Downloads, the filename at the end of your Remote Product File URL will be retained as-is for the buyer's download.
In either case, if the resulting filename has any spaces or symbols that are forbidden in filenames on any platform (e.g., \ / ? & * | : < > ' ; ,), those will be replaced by an underscore ( _ ) in the downloaded filename, and all letters will be normalized to all-lowercase—e.g., a file upload originally named Mom&Dad's Recipes v1.0.pdf will become mom_dad_s_recipes_v1.0.pdf when the buyer downloads their copy.
Make sure that the file you provide has a valid filename extension (e.g. .pdf, .exe, .doc, .zip, .mp3, etc.) indicating the type of file, or else the buyer will most likely be unable to open the file.