E-junkie Help >

What is the name of the file that is downloaded?

For files uploaded to our server, the downloaded filename will match either your original as-uploaded filename or the product's Item Name, whichever is shorter. At present, we can only support Latin (ASCII, UTF-8, Latin-1) characters in filenames.

For Remotely Hosted Downloads, the filename at the end of your Remote Product File URL will be retained as-is for the buyer's download.

In either case, if the resulting filename has any spaces or symbols that are forbidden in filenames on any platform ( \ / ? & * | : < > ' ; , ), those will be replaced by an underscore ( _ ) in the downloaded filename, and all letters will be normalized to all-lowercase -- e.g., a file upload originally named Mom&Dad's Recipes v1.0.pdf will become mom_dad_s_recipes_v1.0.pdf when the buyer downloads their copy.

Make sure that the file you provide has a valid filename extension (e.g. .pdf, .exe, .doc, .zip, .mp3, etc.) indicating the type of file, or else the buyer will most likely be unable to open the file.

Was this article helpful?
Yes, thanks!
Not really

Can't find what you're looking for?

Contact Us